Delano Clarke
Rockville,MD
Summary
Child care certified professional with two years of management and cash-handling experience. Highly motivated and reliable team player with strong interpersonal skills and a proven ability to work with individuals from diverse backgrounds. Eager to learn and grow in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate/ Front Desk
Red Door Escape Room
Gaithersburg
05.2023 - Current
- Responsible for setting up and opening the store
- Pitching location driven offers
- Answering calls and securing sales
- Providing great customer experience
- Greet all guests upon entry.
- Maintaining high energy and remaining team-oriented.
Outside Sales/ Estimator
College Hunks Hauls Junk
Rockville, MD
03.2021 - 04.2023
- Communicated effectively with clients by providing clear explanations of pricing and services, consistently ensuring customer satisfaction and building trust.
- Managed logistical decisions related to resource allocation and waste reduction, optimizing operational efficiency and promoting environmental responsibility.
- Provided leadership and training to new team members, fostering a collaborative environment and reinforcing company values to enhance team performance.
- Consistently met and exceeded pricing benchmarks by pricing jobs competitively, effectively contributing to substantial revenue growth.
- Demonstrated problem-solving skills by proactively identifying and resolving issues, preventing errors, and ensuring client satisfaction.
- Maintained a professional appearance and demeanor in all interactions, embodying organizational values and enhancing the customer experience.
- Conducted thorough daily truck inspections and ensured adequate supplies, demonstrating a strong commitment to safety and operational effectiveness.
- Educated clients on service benefits and pricing structures, improving customer understanding and reinforcing the value proposition.
- Prioritize client interactions by being friendly and helpful, ensuring a positive and satisfactory experience through attentive service.
- Leveraged strong leadership skills to guide team members by example, promoting the company's core values and fostering a positive work environment.
Cashier
Safeway
Rockville, MD
02.2019 - 08.2020
- Greet all guests with a smile.
- Scans all items on the belt.
- Accurately exchanges cash for change.
- Restock any returned items.
- Great customer service.
- Teamwork.
Medical Administrative Associate
Cornerstone Montgomery Inc
Rockville, MD
08.2016 - 05.2020
- Detail-oriented and highly organized administrative professional with proven experience in front office operations, patient services, and confidential record management.
- Skilled in office procedures, scheduling, insurance verification, and compliance with HIPAA and COMAR regulations.
- Demonstrates excellent written and verbal communication skills, with a strong command of business English, grammar, and clerical standards.
- Proficient in independently handling multiple priorities while maintaining a courteous and professional demeanor.
- Experienced in working across multiple sites and collaborating effectively with diverse teams.
- Key Skills & Competencies:
- Office management and clerical systems experience
- Patient reception, scheduling, and copayment collection duties
- Insurance verification and authorization tracking experience
- Confidential records maintenance and report generation experience
- Compliance with HIPAA and state regulations protocols
- Time management and task prioritization skills
- Proficient in Microsoft Office and other administrative software programs
- Effective communication and public relations skills
Education
Highschool Diploma -
Rockville High
Skills
- Office management
- Clerical systems
- Patient reception
- Scheduling
- Copayment collection
- Insurance verification
- Authorization tracking
- Confidential records maintenance
- Report generation
- Compliance with HIPAA
- State regulations protocols
- Time management
- Task prioritization
- Microsoft Office
- Administrative software
- Effective communication
- Public relations
Certification
- HIPAA
- Diversity, Equity, and Inclusion
- Non Violent Crisis Intervention
- Military Cultural Competence
- Security Awareness Level 1
- CPR
Timeline
Sales Associate/ Front Desk
Red Door Escape Room
05.2023 - Current
Outside Sales/ Estimator
College Hunks Hauls Junk
03.2021 - 04.2023
Cashier
Safeway
02.2019 - 08.2020
Medical Administrative Associate
Cornerstone Montgomery Inc
08.2016 - 05.2020
Highschool Diploma -
Rockville High