DeLeon Anne Marie
Oakville ,CT
Summary
Dynamic Head Bartender at VFW with a proven track record in staff training and cash handling. Enhanced customer loyalty through exceptional service and innovative cocktail creations, driving bar profitability. Streamlined inventory management and implemented effective upselling strategies, resulting in increased revenue and a vibrant bar atmosphere.
Overview
18
18
years of professional experience
Work History
Head Bartender
VFW
Watertown, CT
05.2020 - 07.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bookkeeping Administrative Assistant
NAG & Associates
Waterbury, CT
10.2007 - 09.2020
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Software.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Education
No Degree - Accounting
Mattatuck Community College
Waterbury, CTWatertown High School
Watertown, CT06.1988
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
Timeline
Head Bartender
VFW
05.2020 - 07.2025
Bookkeeping Administrative Assistant
NAG & Associates
10.2007 - 09.2020
No Degree - Accounting
Mattatuck Community College
Watertown High School