Delia Carcamo

Maria's Mexican Restaurant

10.2020 - 03.2025

Managed table turnover rate effectively allowing for more guests served per shift.
Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Explained menu items and suggested appropriate options for food allergy concerns.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Boosted overall sales by confidently recommending daily specials and upselling menu items.
Promoted a safe working environment by adhering to food safety standards and best practices.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.