Delia Careaga
Glendale ,AZ
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
2
2
years of professional experience
Work History
Barista
BlackRock
08.2023 - Current
Sales Associate
Vans
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Barista
Starbucks, Barista
10.2021 - 04.2022
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Graphic Design
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Sales Expertise
- Team Leadership
- Beverage Preparation
- Credit Card Transactions
- Opening and Closing Coordination
- Ability to Adapt
- Rewards Tracking
- Suggestive Selling
- Coffee Machinery
- Resolving Complaints
- Spanish Fluency
- Daily Cash Management
- Machinery Upkeep
- Cross-Sell Menu Items
- Espresso Machine Operation and Maintenance
- Menu Item Preparation
- Food Preparation and Safety
- POS System Operations
Timeline
Barista
BlackRock
08.2023 - Current
Sales Associate
Vans
11.2022 - 04.2023
Barista
Starbucks, Barista
10.2021 - 04.2022
Graphic Design
Maricopa Community Colleges - Glendale Community College