Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Work Availability
Software
Timeline
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Delia McEntire

Delia McEntire

Selah,WA

Summary

Results-oriented operations professional with a proven track record in regional management. Successfully manages and streamlines operations across multiple locations, ensuring optimal levels of productivity and operational efficiency. Recognized for creating collaborative team environments that consistently deliver exceptional results. Strategic planner with strong oversight skills, capable of making independent decisions and exercising sound judgment to positively impact company success. Highly skilled in team building, leadership, motivation, and fostering excellent customer relations. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

Planet Fitness
06.2014 - Current
  • Implemented performance metrics, enabling data-driven decision-making and timely adjustments to strategies as needed.
  • Evaluated staffing needs to allocate resources effectively, ensuring all locations were appropriately staffed during peak periods.
  • Boosted customer satisfaction rates, addressing concerns promptly and effectively resolving issues.
  • Enhanced team collaboration for increased efficiency by providing regular training and development opportunities.
  • Maintained full compliance with company policies and federal regulations, ensuring a safe and legally compliant work environment for all employees.
  • Oversaw the successful implementation of new technology systems, streamlining communication channels within the organization.
  • Developed strong relationships with key stakeholders, fostering a collaborative environment for problem-solving and continuous improvement.
  • Expanded regional presence through strategic partnerships with local businesses and community organizations.
  • Conducted regular audits of field operations, identifying areas for improvement and initiating corrective actions accordingly.
  • Increased employee retention rates through targeted recruitment efforts and comprehensive onboarding programs.
  • Monitored team performance to assess training requirements and areas in need of improvement.

Photographer

Freelance
09.2012 - Current
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.

House Keeper/ Janitorial

Ros-Elum Cleaning Services
06.2013 - 04.2014
  • Upheld a high standard of cleanliness throughout the facility by performing regular deep-cleaning tasks on floors, windows, restrooms, and common areas.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Cashier

Dollar Tree
09.2010 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - photography

Art Institute of Pittsburgh Online
07.2014

Skills

  • Excellent interpersonal skills
  • Customer Service Management
  • Relationship Building
  • Operational Efficiency
  • Management Team Building
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Financial Management
  • KPI Tracking
  • Performance Evaluations
  • Customer Retention
  • Efficient in Microsoft Word, Excel, and PowerPoint

Volunteer Experience

  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

References

  • Carli Hecker, (425) 830-7302
  • Christina Vargas, (509) 985-7700
  • Neli Flores, (509) 952-3730
  • More upon request

Certification

  • CPR/AED Certification
  • Certified Training Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Photoshop

Lightroom

Timeline

Regional Operations Manager

Planet Fitness
06.2014 - Current

House Keeper/ Janitorial

Ros-Elum Cleaning Services
06.2013 - 04.2014

Photographer

Freelance
09.2012 - Current

Cashier

Dollar Tree
09.2010 - 01.2012

Associate of Science - photography

Art Institute of Pittsburgh Online

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Delia McEntire