Delia M. Nunez
Chula Vista,Ca.
Summary
Diligent Front Desk Receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Front Desk Receptionist
Opsam Health Clinic
05.2023 - 03.2026
- Provide customer service to walk-in patients
- Schedule, reschedule, and cancel appointments
- Obtain and enter patient demographic information into the system
- Answer incoming calls, address patient inquiries, and route the calls if necessary
- Manage referrals and follow up with their appointments
- Verify insurances
Patient Care Coordinator
St. Paul's PACE Akaloa
12.2022 - 02.2023
- Obtain information from patients as directed by their providers and or my supervisor regarding services given
- Schedule in-house and outside appointments for patients
- Request all medical records as needed
- Ensure referred service providers have all pertinent information to treat or provide services to our participants
- Notify participants of upcoming appointments and their pickup time
- Schedule transportation when needed
- Verify insurance
- Obtain authorizations
- Prepare medical packets
Taxi Dispatcher
Sunset Cab
06.2017 - 01.2021
- Overseeing outgoing and incoming calls
- Handling customer inquiries
- Reviewing routes, traffic, weather conditions, and all service needs
- Set pick up and drop off schedules
Independent/ Self
Caregiver
05.2006 - 03.2010
- Take to and from scheduled doctor's appointments
- Clean the person's apartment
- Purchase whatever was needed from the grocery store
- Take her to and from running her errands
- Help prepare everything for her to be able to cook for herself
Education
High School Diploma - General Studies
Castle Park High School
01-2001
No degree obtained - Healthcare field
Southwestern College
12-2021
Skills
- Problem-solving
- Good communication
- Implementing decisions
- Organized
- Adaptable
- Creative
- Interpersonal skills
- Attention to detail
- Quick learner
Certification
CPR certified
Languages
English and Spanish
Timeline
Front Desk Receptionist
Opsam Health Clinic
05.2023 - 03.2026
Patient Care Coordinator
St. Paul's PACE Akaloa
12.2022 - 02.2023
Taxi Dispatcher
Sunset Cab
06.2017 - 01.2021
Independent/ Self
Caregiver
05.2006 - 03.2010
High School Diploma - General Studies
Castle Park High School
No degree obtained - Healthcare field
Southwestern College