Delia Reyes
San Antonio,Texas
Summary
Accomplished Lead Document Specialist at EchoPark Automotive, adept in document management and fostering teamwork. Streamlined document processing workflows, enhancing efficiency and safeguarding data integrity. Proven record in building high-performing teams and achieving strategic goals, demonstrating exceptional multitasking efficiency and a results-driven approach.
Overview
32
32
years of professional experience
Work History
Lead Document Specialist
EchoPark Automotive
San Antonio, TX
12.2017 - Current
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained supply inventory and prepared requisitions to order supplies.
- Tracked stock availability to order supplies for timely stock replenishment.
Lead Operations Associate
Drive Time Car Sales
San Antonio, TX
04.1992 - 04.2017
- Assisted in training new store associates, sharing best practices for optimal store performance.
- Participated in regular inventory counts to maintain accurate stock levels, contributing to better order planning and reduced waste.
- Streamlined store operations by maintaining inventory accuracy and organization throughout the store.
- Boosted overall store appearance by consistently restocking shelves, maintaining cleanliness, and organizing product displays.
- Continuously improved personal knowledge of product offerings, staying up-to-date on new arrivals and seasonal trends to better assist customers in their shopping experience.
- Enhanced customer satisfaction by providing efficient and courteous service on the sales floor.
- Fostered positive relationships with vendors through respectful interactions during merchandise deliveries and order inquiries.
- Ensured adherence to company policies and procedures through consistent application of guidelines when interacting with customers or handling transactions.
- Provided excellent customer service by addressing inquiries promptly and professionally, resulting in repeat business.
- Managed cash register transactions accurately, ensuring a smooth checkout experience for customers.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change
- Calculated and remitted state sales tax, service, and other charges.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Maintained supply inventory and prepared requisitions to order supplies.
Education
Certificate - Business
Dickinson Business School
San Antonio, TX02.1985
High School Diploma -
South San Antonio High School
San Antonio, TX06.1983
Skills
- Proofreading expertise
- Multitasking efficiency
- Teamwork orientation
- Recordkeeping skills
- Data logging
- Workflow Management
- Document Management
- Document Control
- Data accuracy
- Document Scanning
- Records Maintenance
- Special projects
Timeline
Lead Document Specialist
EchoPark Automotive
12.2017 - Current
Lead Operations Associate
Drive Time Car Sales
04.1992 - 04.2017
Certificate - Business
Dickinson Business School
High School Diploma -
South San Antonio High School