Delia Tavano
Madisonville,TN
Summary
Seasoned Manager and Leader specializing in management of personal to accomplish specific task. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar Tree Stores
Loudon, TN
08.2012 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Assistant Manager
Dollar General Store
Loudon, TN
04.2010 - 12.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Quality Control Inspector
Apex Canvas
Loudon, TN
08.2006 - 07.2007
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
Loss Prevention Officer
Walmart
Knoxville, TN
09.2003 - 06.2006
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Shift Manager
95th & Cicero Currency Exchange
Chicago, IL
08.2001 - 07.2003
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, IN12.2012
Associate of Arts - Criminal Justice
Richard J. Daley Community College
Chicago, IL06.2002
Skills
- Goal Setting
- Policy Development and Enforcement
- Recruitment and Hiring
- Originality and Creativity
- Team Leadership
- Needs Assessment
Timeline
Store Manager
Dollar Tree Stores
08.2012 - 04.2022
Assistant Manager
Dollar General Store
04.2010 - 12.2011
Quality Control Inspector
Apex Canvas
08.2006 - 07.2007
Loss Prevention Officer
Walmart
09.2003 - 06.2006
Shift Manager
95th & Cicero Currency Exchange
08.2001 - 07.2003
Bachelor of Science - Criminal Justice
ITT Technical Institute - Indianapolis
Associate of Arts - Criminal Justice
Richard J. Daley Community College
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