Delila Russell
Milwaukee,WI
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
CNG Holdings
Milwaukee, WI
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Store Manager
Arby's Restaurant
Milwaukee, WI
07.2015 - 07.2023
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, promoting teamwork and enhancing service quality.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Conducted performance evaluations, providing feedback to improve employee skills and efficiency.
- Developed scheduling solutions to meet labor demands while minimizing overtime costs.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Department Manager
Walmart
Milwaukee, WI
06.2009 - 07.2016
- Led department operations, ensuring compliance with company policies and procedures.
- Managed inventory levels to optimize stock availability and reduce shrinkage.
- Trained and mentored team members, fostering a culture of collaboration and continuous improvement.
- Analyzed sales trends to identify opportunities for product placement and promotional strategies.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Education
High School Diploma -
MATC
Milwaukee, WI05-2014
Skills
- Customer service management
- POS systems operations
- Work Planning and Prioritization
- Time management
Timeline
Assistant Store Manager
CNG Holdings
08.2023 - Current
Assistant Store Manager
Arby's Restaurant
07.2015 - 07.2023
Department Manager
Walmart
06.2009 - 07.2016
High School Diploma -
MATC