Delilah Briseno
San Antonio
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager/Head Bartender
R&J Lounge
San Antonio, TX
01.2009 - 06.2025
- Oversaw all daily store operations, ensuring efficient workflow, compliance with company policies, and achievement of business goals.
- Delivered exceptional customer service by resolving concerns, addressing inquiries, and maintaining a positive shopping experience for customers.
- Managed accounts payable and accounts receivable processes, including invoice processing, payment tracking, and account reconciliation.
- Handled cash management responsibilities, including deposits, balancing registers, monitoring financial transactions, and maintaining accurate records.
- Recruited, interviewed, hired, trained, and terminated employees in accordance with company policies and employment regulations.
- Maintained inventory accuracy through regular audits, ordering merchandise, tracking stock levels, and minimizing inventory discrepancies.
- Performed human resources functions, including employee onboarding, personnel record maintenance, policy implementation, and staff development.
- Coordinated stocking activities to ensure shelves were properly organized, fully replenished, and visually appealing for customers.
- Processed payroll and verified employee time records to ensure accurate and timely compensation.
- Utilized point-of-sale (POS) systems to process transactions, manage sales data, generate reports, and support daily business operations.
- Developed and managed employee work schedules, ensuring adequate staffing levels while controlling labor costs and meeting operational needs.
- Supervised and motivated team members, fostering a productive work environment focused on customer satisfaction and operational excellence.
Home Health Caregiver
Hannah Home Health
San Antonio, TX
09.2016 - 03.2019
- Provided compassionate personal care and assistance with daily living activities to clients in home settings.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Developed and implemented individualized care plans based on client needs and preferences.
- Trained new caregivers on best practices for patient care and safety protocols.
- Maintained accurate documentation of client progress, health changes, and service delivery.
- Advocated for client needs, ensuring access to appropriate resources and support services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Bartender
EXL Sports Bar
San Antonio, TX
05.2017 - 06.2018
- Trained junior bartenders on cocktail preparation and customer service standards.
- Utilized POS systems for efficient order processing and payment handling.
- Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Obtained cash bank and stocked service bar to prepare for operation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Pharmacy Technician (Internship)
Crawford Pharmacy
San Antonio, TX
09.2013 - 10.2013
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted pharmacists in inventory management, optimizing stock levels of medications and supplies.
- Maintained clean and organized work environment, adhering to safety standards and protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Associate of Science - Science
Palo Alto College
San Antonio, TX05-2024
High School Diploma -
Clark High School
San Antonio, TX05-2005
Certification
BLS Provider - American Heart Association (Issue Date 5/14/2025)
ID# AL20928
Accomplishments
University of The Incarnate Word - Medical Assistant Certification
( Achieved - August 2015)
Southern Career Institute - Pharmacy Technician Diploma
( Achieved - October 2013)
Timeline
Bartender
EXL Sports Bar
05.2017 - 06.2018
Home Health Caregiver
Hannah Home Health
09.2016 - 03.2019
Pharmacy Technician (Internship)
Crawford Pharmacy
09.2013 - 10.2013
Manager/Head Bartender
R&J Lounge
01.2009 - 06.2025
Associate of Science - Science
Palo Alto College
High School Diploma -
Clark High School