Delilah Harvey

Clarksville,TN

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and team collaboration. At Bank of America, led initiatives that fostered professional growth and improved service levels. Skilled in problem-solving and time management, adept at driving productivity and maintaining meticulous records. Achieved significant improvements in office efficiency and customer engagement through effective leadership and communication.

Overview

1986

years of professional experience

Work History

Sales Associate

Walmart

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Merchant Services Representative

Bank of America

Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
Enhanced customer satisfaction by providing exceptional service and product knowledge.
Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
Utilized excellent communication skills to resolve customer complaints promptly and professionally.

Administrative Officer

USAF

05.1984 - 09.1985

Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Updated reports, managed accounts, and generated reports for company database.
Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Education

General Diploma - Computer Science

Hopewell High School

Hopewell, VA

06.1982

Skills

Customer service
Teamwork and collaboration

Time management
Problem-solving skills

Timeline