Delilah Reyes
The Bronx,NY
Summary
Organized Healthcare Administration worker with an outstanding record of communicating with members of staff to provide administrative needs and requirements. Highly skilled and enthusiastic professional with 5 years of experience managing operations in patient-centric medical offices. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Memorial Sloan Kettering Hospital
New York, NY
01.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Improved client satisfaction by promptly responding to inquiries and professionally resolving issues.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided clerical support, addressing routine, and special requirements.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Supervisor of Operations
Citymd Urgent Care
The Bronx, NY
06.2020 - 12.2021
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Senior Patient Care Representative
Citymd Urgent Care
The Bronx, NY
11.2018 - 06.2020
- Enhanced patient satisfaction by addressing concerns and providing timely solutions.
- Streamlined patient registration process for increased efficiency and reduced wait times.
- Collaborated with healthcare professionals to ensure optimal patient care and outcomes.
- Improved communication between patients, families, and medical staff through regular updates and thorough explanations of treatment plans.
- Managed sensitive patient information while maintaining strict confidentiality according to HIPAA regulations.
- Promoted a positive and welcoming environment by providing exceptional customer service to all patients, visitors, and staff members.
- Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
- Maintained accurate patient records through diligent data entry into electronic health record systems.
- Evaluated ongoing initiatives for effectiveness in improving overall patient experience; made recommendations for improvements as necessary.
- Built and maintained positive working relationships with patients and staff.
- Used eCW to schedule appointments.
- Investigated insurance claims denials and appeals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Education
BBA - Health Service Administration
Monroe College
The Bronx, NY12.2023
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NY06.2020
Skills
- Office Administration
- Customer Service
- Schedule Coordination
- Meeting Planning
- Records Management
- Office Management
- Cross-Functional Collaboration
- Team collaboration
- Effective communication
- Problem solving
- Training and development
- Microsoft Office proficiency
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Office Coordinator
Memorial Sloan Kettering Hospital
01.2022 - Current
Supervisor of Operations
Citymd Urgent Care
06.2020 - 12.2021
Senior Patient Care Representative
Citymd Urgent Care
11.2018 - 06.2020
BBA - Health Service Administration
Monroe College
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York