Delinda Davis
Sales And Operation Manager
Las Vegas,NV
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Retail Store Manager
T-Mobile
Las Vegas, NV
12.2012 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Answered questions about store policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Completed routine store inventories.
- Created employee schedules to align coverage with forecasted demands.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Oversaw employee performance and increased efficiency to maintain productivity targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Hired, trained and supervised retail team members.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Sale and Operation Leader
Walgreens
Las Vegas, NV
09.2009 - 12.2012
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Answered questions about store policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Aircraft Pneudraulic Specialist
US Army
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Monitored parts department and placed orders for maintenance supplies on consistent basis.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Provided for servicing, maintenance and protection of aircraft while away from home station.
- Assisted with aircraft and equipment transport and movement.
- Coordinated and distributed exposure and contamination control procedures.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated.
Education
Bachelor of Science - Computer And Information Sciences
Armstrong Atlantic Stat University
Savannah, GA 05.2001 -
Skills
Decision-Making
Interpersonal Communication
Teambuilding
Planning and Coordination
Dependable and Responsible
Coaching and mentoring
Strategic planning
Accomplished manager
Sales Reporting
Direct sales
Strategic account development
Systems and software programs
Solution selling
Active Listening
Organization
Analytical and Critical Thinking
Training and Development
Flexible and Adaptable
Cultural Awareness
Problem-Solving
Verbal and written communication
Operations management
Key Performance Indicators
Accomplishments
- Supervised team of 25 staff members.
- Created Market Operational Manual
- 22 developed team members promoted
- Supervised team of 25 staff members
- Reduced inventory and operational losses by 20%
- T-Mobile MDP Graduate
- Successfully maintained above a score of 98 on every audit.
Certification
Yamacraw Certification