Delisha Mills
Tampa,FL
Summary
Dedicated and organized Medical Administrative professional with 10+ years of strong worth ethics and successful experience in fast-paced healthcare settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Pediatrix-Florida Perinatal Associates
05.2022 - Current
- Perform patient chart management, preparation, maintenance, filing, copying, requesting labs and records.
- Daily review of charts on patients who have appointments for following day to verify appropriate referral and authorization information has been received.
- Follows universal precautions, OSHA standards and HIPAA regulations.
- Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Assists physicians and administrators in preparing and conducting office procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Schedule new and follow up appointments including patient testing and treatments.
Health Concierge
CVS-Aetna
12.2021 - 04.2022
- Provided targeted, personalized service based on holistic view of member, benefits, health information, and through engagement.
- Assisted customers by helping them navigate healthcare services and products.
- Engaged, consulted and educated members by delivering individualized programs based upon member's unique needs and preferences.
- Utilized resources to assist customers in understanding components of Aetna products including claims, accumulators, usage and balances, and cost sharing.
- Handled more than 50 daily inbound calls from health plan customers.
Front Desk Clinic Lead/Secretary
Florida Orthopaedic Institute
01.2018 - 06.2021
- Provided leadership, administrative support and handled daily scheduling tasks for entire department.
- Handled patient complaints and issues as arise to ensure patient satisfaction and notify clinic supervisor when necessary.
- Communicated with benefits and auth teams as problem solver for questions and/or issues arising with their daily work.
- Assisted clinic supervisor with staff meetings.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Imaging Services-Transport
BayCare
02.2017 - 08.2018
- Transported patients by assisting with in and out of transportation.
- Assisted with lifting as needed
- Transported equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas
- Transported laboratory specimens to specified laboratory
- Complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
- Delivered outstanding patient support by providing prompt, courteous assistance during all interactions.
Education
Technical Diploma - Medical Administration
Brewster Technical College
Tampa, FL07.2014
High School Diploma -
Hillsborough High School
Tampa, FL01.2011
Skills
- HIPAA
- ICD-9
- ICD-10
- Excel
- PowerPoint
- Word
- EMR Systems
- EHR Systems
- Data Entry
- Medical Records
- CPT Coding
- Insurance Verification
- Medical Billing
- Medical Coding
- Medical Terminology
- Medical Scheduling
Certification
- Certified Medical Administrative Assistant (CMAA) - 08/01/14 to Present
- CPR Certification
- BLS Certification
Timeline
Patient Access Specialist
Pediatrix-Florida Perinatal Associates
05.2022 - Current
Health Concierge
CVS-Aetna
12.2021 - 04.2022
Front Desk Clinic Lead/Secretary
Florida Orthopaedic Institute
01.2018 - 06.2021
Imaging Services-Transport
BayCare
02.2017 - 08.2018
Technical Diploma - Medical Administration
Brewster Technical College
High School Diploma -
Hillsborough High School
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