Delisha Wilson
Memphis,TN
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Kountry Cookin Soul Restaurant. Proven ability to enhance guest engagement and streamline cash handling processes, leading to improved customer satisfaction. Adept at training teams and resolving inquiries effectively, ensuring a positive dining experience.
Overview
8
8
years of professional experience
Work History
Server
Kountry Cookin Soul Resturant
Memphis, TN
06.2019 - 03.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu preparation, ensuring food quality and presentation standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and processed payments efficiently at point of sale.
- Adapted quickly to changing demands during peak service hours to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier Team Lead
McDonald's
Houston, TX
10.2015 - 05.2018
- Led team to enhance customer service quality and improve satisfaction scores.
- Trained new cashiers on register operations and company protocols.
- Streamlined cash handling processes to reduce discrepancies and increase efficiency.
- Monitored inventory levels, ensuring replenishment for optimal product availability.
- Handled escalated customer inquiries with professionalism and effective resolution strategies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma -
Hope Works Adult Education Program
Memphis, TN03.2025
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Timeline
Server
Kountry Cookin Soul Resturant
06.2019 - 03.2024
Cashier Team Lead
McDonald's
10.2015 - 05.2018
High School Diploma -
Hope Works Adult Education Program