DELISIA TAYLOR
Chicago,United States
Summary
Experienced operations manager with 12+ years in leadership roles, specializing in driving performance and customer satisfaction in the rental car sector. Skilled in managing staffing, training, and quality control to enhance service delivery and reduce operational downtime. Recognized for building trust and transparency, fostering strong relationships while streamlining complex processes. Aiming to elevate training programs and operational reliability in fast-paced settings.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Realtor
eXp Realty LLC
Chicago
11.2021 - 01.2026
- Guide clients through buying and selling homes, achieving high satisfaction and repeat business.
- Conduct market analysis to provide accurate property valuations, aiding in informed decisions.
- Negotiated purchase contracts with buyers and sellers to resolve contingencies and preserve closing timelines.
- Reviewed and organized all contract documents and disclosures to meet state real estate compliance standards.
- Coached first-time buyers through loan application steps and inspection expectations to reduce closing anxiety.
Project support mentor
Sixt Rent A Car
Chicago
10.2024 - 09.2025
- Established course objectives and created or sourced materials to address key topics.
- Developed testing and evaluation procedures to enhance training effectiveness.
- Trained and mentored 15+ management trainees through role-playing, operational simulations, and leadership development exercises.
- Assisted in developing multiple trainees ranked in the Top 5 within their cohort.
- Improved onboarding consistency by creating standardized training materials and coaching procedures.
- Conducted performance assessments and coaching sessions that increased trainee readiness and operational confidence.
Branch Operations Manager
Sixt Rent A Car
Chicago
07.2024 - 09.2025
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategies to maximize customer satisfaction and loyalty.
- Analyzed data from various sources such as surveys, financial statements and customer feedback forms to evaluate overall performance of the rental car division.
- Prepared detailed reports summarizing current financial status by collecting, analyzing, and summarizing account information.
- Managed annual budgets, ensuring efficient allocation of resources.
- Improved fleet utilization by reallocating vehicles based on reservation patterns and weekend demand.
- Resolved customer disputes by implementing an escalation matrix that shortened resolution time.
- Managed daily operations for a rental fleet of 150+ vehicles while supervising 40+ frontline employees across counter, lot, and service functions.
- Increased customer satisfaction scores by 18% through workflow redesign, staff coaching, and faster issue resolution.
Manager Trainee
Sixt
Chicago
10.2023 - 07.2024
- Evaluated business performance, identifying areas for improvement and potential growth opportunities.
- Coordinated logistics for business meetings, workshops, and corporate events to ensure seamless execution.
- Shadowed managers to gain insights into organizational expectations and effective management techniques.
- Assisted with project management tasks, including planning, execution, and monitoring for timely deliverables.
- Supported daily branch operations, generating high customer traffic while upholding service quality standards.
- Facilitated communication between departments by coordinating logistics and scheduling activities that reduced workflow delays.
- Collaborated with management teams to enhance operational efficiency and customer satisfaction across functions.
- Managed logistics for events, optimizing resource allocation and improving interdepartmental communication.
Branch Manager
Hertz
Chicago
05.2018 - 12.2020
- Led branch operations, achieving a 15% increase in customer satisfaction through team collaboration.
- Implemented cost-saving measures, reducing operational expenses by $50,000 annually.
- Trained and mentored staff, resulting in a 20% improvement in employee retention rates.
- Resolved complex customer issues, enhancing overall service quality and customer loyalty.
Backroom Lead
Walmart
Chicago
02.2015 - 05.2018
- Managed inventory and backroom operations, ensuring accurate stock levels and timely replenishments.
- Led a team of 10 associates, enhancing productivity and maintaining a safe work environment.
- Implemented process improvements, reducing stock discrepancies and increasing efficiency.
- Coordinated with sales floor staff to optimize product availability and customer satisfaction.
Server
Denny's
08.2014 - 02.2015
- Greeted and seated customers, ensuring a welcoming atmosphere and prompt service.
- Managed multiple tables efficiently, enhancing customer satisfaction and repeat business.
- Accurately processed orders and payments, maintaining high levels of accuracy and speed.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Resolved customer complaints promptly, improving overall dining experience.
- Delivered customer service in a fast-paced dining environment serving 100+ guests per shift during peak hours.
- Maintained order accuracy and payment processing standards while handling multiple tables simultaneously.
Education
Bachelor - Business operational leadership
National Louis University
Chicago05.2027
Associates - Business Management
Triton College
River Grove, IL05.2020
HS Diploma -
Fredrick Douglass High School
Chicago, IL06.2015
Skills
- Time management
- Staff recruitment
- Teamwork and collaboration
- Problem-solving
- Team building
- Performance evaluation
- Multitasking Abilities
- Critical thinking
- Flexibility
- Customer service
- Interviewing and hiring
- Active listening
- Customer relationship management
- Business development
- Strategic planning
- Negotiate sales
- Problem solving
- Communication skills
- Employee development
- Residential real estate
- Team leadership
- Branch operations management
- State real estate law
- Task prioritization
- Attention to detail
- Training and development
- Quality control
- Verbal and written communication
- Data analysis
- Employee training
- Negotiation management
- Teamwork
- Leadership
Certification
Real Estate Brokers License , IDFPR Apr 2021 to Present
LANGUAGES
English (Native)
Interests
Hiking, Traveling, Reading
Accomplishments
- Led branch operations overseeing a 150+ vehicle fleet and 20+ frontline staff; increased customer satisfaction by 18% through workflow redesign, targeted coaching, and faster issue resolution.
- Improved fleet readiness by 30% and reduced average vehicle return delays by 25% by implementing preventative maintenance schedules and timed inspection checkpoints.
LINKS
LinkedIn
Timeline
Project support mentor
Sixt Rent A Car
10.2024 - 09.2025
Branch Operations Manager
Sixt Rent A Car
07.2024 - 09.2025
Manager Trainee
Sixt
10.2023 - 07.2024
Realtor
eXp Realty LLC
11.2021 - 01.2026
Branch Manager
Hertz
05.2018 - 12.2020
Backroom Lead
Walmart
02.2015 - 05.2018
Server
Denny's
08.2014 - 02.2015
Associates - Business Management
Triton College
Bachelor - Business operational leadership
National Louis University
HS Diploma -
Fredrick Douglass High School