Della Gomez
Phoenix,AZ
Summary
Proven leader and efficient Cashier Team Lead at Home Depot, adept in POS systems and customer service excellence. Spearheaded team training, enhancing transaction accuracy by 30%. Known for exceptional coaching skills and a positive attitude, consistently delivering results beyond expectations. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Home Depot
Phoenix, Az
03.2017 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Essex High School
Tappahannock, VA05.1984
Skills
Customer Service
Team Leadership
Cash Handling
Positive Attitude
Punctual and Reliable
Team Management
Cash handling expertise
Store Opening and Closing
Cashier training
New Hire Training
Coaching and Mentoring
POS Systems
POS System Operation
Procedure Enforcement
Upselling strategies
Transaction Approvals
Timeline
Cashier Team Lead
Home Depot
03.2017 - 09.2024
High School Diploma -
Essex High School