Delmy Aguayo
Las Vegas,NV
Summary
Highly motivated individual with over 5+ years delivering excellent customer service. I strive in building loyal client relationships and heightening client engagement. Skilled in problem-solving, active listening, and communication.
Overview
9
9
years of professional experience
Work History
Guest Loyalty Assistant Manager
Rio Hotel and Casino
Las Vegas, NV
10.2023 - 08.2024
- Promoted membership and opening accounts while displaying professional communication on program benefits.
- Answered calls and emails as well as face to face interactions through out entire shift to assist guests with complaints, questions and concerns related to their membership in a professionally manner to maintain their loyalty.
- Responsible for sending faxes, making copies, filing documents and updating various reports necessary for the department.
- Maintained and ordered supplies for office/department.
Administrative Assistant
Bellagio Hotel and Casino
Las Vegas, NV
01.2022 - 10.2023
- Answered multi-line phone system, routing calls and responding to emails; delivering messages to Casino Marketing Executives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems for the Executive’s high end guests.
- Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for setting up appointments, meetings, transportation, travel arrangements, dinner and all accommodations for executives and their guests.
Rewards and Cage Cashier Supervisor
Bellagio Hotel and Casino
Las Vegas, NV
05.2021 - 01.2022
- Responsible for educating, promoting and enrolling new members to the Casino Gaming Loyalty card.
- Updated any information requested by the customer on Loyalty Systems.
- Printing win/loss statements for tax purposes by the request of the customer.
- Resolving guest issues and complaints.
- Served as the main point of contact for guests who needed to exchange chips, vouchers, or tickets for cash.
- Assist guests with cash transactions, answer inquiries, and address any concerns or issues promptly and courteously.
Casino Marketing Coordinator
Aria Hotel and Casino
Las Vegas, NV
04.2015 - 03.2020
- Answer incoming calls from VIP guests, addressing their inquiries, concerns, and requests promptly and professionally.
- Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests.
- Updated systems with changes, adjustments, or cancellations with minimal disruption to the guest experience.
- Monitored guest’s casino play and offer incentives to encourage continued gaming.
Education
High School Diploma -
Bell Gardens Highschool
Bell Gardens, CASkills
- Customer Service
- Bilingual in English and Spanish
- Computer Skills
- Attention to Detail
- Problem-Solving
- Multitasking
- Calm and Professional Under Pressure
- Adaptability and Flexibility
- Data Entry
- Microsoft Excel
Languages
English
Spanish
Timeline
Guest Loyalty Assistant Manager
Rio Hotel and Casino
10.2023 - 08.2024
Administrative Assistant
Bellagio Hotel and Casino
01.2022 - 10.2023
Rewards and Cage Cashier Supervisor
Bellagio Hotel and Casino
05.2021 - 01.2022
Casino Marketing Coordinator
Aria Hotel and Casino
04.2015 - 03.2020
High School Diploma -
Bell Gardens Highschool