Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Delmy Aguayo

Las Vegas,NV

Summary

Highly motivated individual with over 5+ years delivering excellent customer service. I strive in building loyal client relationships and heightening client engagement. Skilled in problem-solving, active listening, and communication.

Overview

9
9
years of professional experience

Work History

Guest Loyalty Assistant Manager

Rio Hotel and Casino
10.2023 - 08.2024
  • Promoted membership and opening accounts while displaying professional communication on program benefits.
  • Answered calls and emails as well as face to face interactions through out entire shift to assist guests with complaints, questions and concerns related to their membership in a professionally manner to maintain their loyalty.
  • Responsible for sending faxes, making copies, filing documents and updating various reports necessary for the department.
  • Maintained and ordered supplies for office/department.

Administrative Assistant

Bellagio Hotel and Casino
01.2022 - 10.2023
  • Answered multi-line phone system, routing calls and responding to emails; delivering messages to Casino Marketing Executives.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems for the Executive’s high end guests.
  • Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
  • Responsible for setting up appointments, meetings, transportation, travel arrangements, dinner and all accommodations for executives and their guests.

Rewards and Cage Cashier Supervisor

Bellagio Hotel and Casino
05.2021 - 01.2022
  • Responsible for educating, promoting and enrolling new members to the Casino Gaming Loyalty card.
  • Updated any information requested by the customer on Loyalty Systems.
  • Printing win/loss statements for tax purposes by the request of the customer.
  • Resolving guest issues and complaints.
  • Served as the main point of contact for guests who needed to exchange chips, vouchers, or tickets for cash.
  • Assist guests with cash transactions, answer inquiries, and address any concerns or issues promptly and courteously.

Casino Marketing Coordinator

Aria Hotel and Casino
04.2015 - 03.2020
  • Answer incoming calls from VIP guests, addressing their inquiries, concerns, and requests promptly and professionally.
  • Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests.
  • Updated systems with changes, adjustments, or cancellations with minimal disruption to the guest experience.
  • Monitored guest’s casino play and offer incentives to encourage continued gaming.

Education

High School Diploma -

Bell Gardens Highschool
Bell Gardens, CA

Skills

  • Customer Service
  • Bilingual in English and Spanish
  • Computer Skills
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Calm and Professional Under Pressure
  • Adaptability and Flexibility
  • Data Entry
  • Microsoft Excel

Languages

English
Spanish

Timeline

Guest Loyalty Assistant Manager

Rio Hotel and Casino
10.2023 - 08.2024

Administrative Assistant

Bellagio Hotel and Casino
01.2022 - 10.2023

Rewards and Cage Cashier Supervisor

Bellagio Hotel and Casino
05.2021 - 01.2022

Casino Marketing Coordinator

Aria Hotel and Casino
04.2015 - 03.2020

High School Diploma -

Bell Gardens Highschool

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Delmy Aguayo