Delmy Aguayo
Las Vegas,NV
Summary
Highly motivated individual with over 5+ years delivering excellent customer service. I strive in building loyal client relationships and heightening client engagement. Skilled in problem-solving, active listening, and communication.
Overview
9
9
years of professional experience
Work History
Guest Loyalty Assistant Manager
Rio Hotel and Casino
2023.10 - 2024.08
- Promoted membership and opening accounts while displaying professional communication on program benefits.
- Answered calls and emails as well as face to face interactions through out entire shift to assist guests with complaints, questions and concerns related to their membership in a professionally manner to maintain their loyalty.
- Responsible for sending faxes, making copies, filing documents and updating various reports necessary for the department.
- Maintained and ordered supplies for office/department.
Administrative Assistant
Bellagio Hotel and Casino
2022.01 - 2023.10
- Answered multi-line phone system, routing calls and responding to emails; delivering messages to Casino Marketing Executives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems for the Executive’s high end guests.
- Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for setting up appointments, meetings, transportation, travel arrangements, dinner and all accommodations for executives and their guests.
Rewards and Cage Cashier Supervisor
Bellagio Hotel and Casino
2021.05 - 2022.01
- Responsible for educating, promoting and enrolling new members to the Casino Gaming Loyalty card.
- Updated any information requested by the customer on Loyalty Systems.
- Printing win/loss statements for tax purposes by the request of the customer.
- Resolving guest issues and complaints.
- Served as the main point of contact for guests who needed to exchange chips, vouchers, or tickets for cash.
- Assist guests with cash transactions, answer inquiries, and address any concerns or issues promptly and courteously.
Casino Marketing Coordinator
Aria Hotel and Casino
2015.04 - 2020.03
- Answer incoming calls from VIP guests, addressing their inquiries, concerns, and requests promptly and professionally.
- Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests.
- Updated systems with changes, adjustments, or cancellations with minimal disruption to the guest experience.
- Monitored guest’s casino play and offer incentives to encourage continued gaming.
Education
High School Diploma -
Bell Gardens Highschool
Bell Gardens, CASkills
- Customer Service
- Bilingual in English and Spanish
- Computer Skills
- Attention to Detail
- Problem-Solving
- Multitasking
- Calm and Professional Under Pressure
- Adaptability and Flexibility
- Data Entry
- Microsoft Excel
Languages
English
Spanish
Timeline
Guest Loyalty Assistant Manager
Rio Hotel and Casino
2023.10 - 2024.08
Administrative Assistant
Bellagio Hotel and Casino
2022.01 - 2023.10
Rewards and Cage Cashier Supervisor
Bellagio Hotel and Casino
2021.05 - 2022.01
Casino Marketing Coordinator
Aria Hotel and Casino
2015.04 - 2020.03
High School Diploma -
Bell Gardens Highschool
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