Delondria F. Jackson
Cordova,TN
Summary
Detail-oriented Healthcare Billing and Revenue-Cycle Professional demonstrated expertise in medical billing, coding support, claims processing, and denial management. Resolved billing discrepancies and inquiries effectively through strong problem-solving skills and attention to detail. Committed to upholding company values through diligence and a robust work ethic.
Overview
14
14
years of professional experience
Work History
Billing Specialist – Child Care/Member Services
YMCA of Memphis & Mid-South
03.2026 - Current
- Support billing operations for childcare, programs, memberships, and customer accounts, with a focus on accurate and timely processing.
- Calculate, prepare, and deliver invoices; reconcile customer accounts and review account activity for accuracy.
- Investigated billing errors and customer disputes, communicated professionally with customers, and achieved timely resolutions.
- Investigate billing errors and customer disputes, communicate professionally with customers, and work toward timely resolution.
- Followed up on overdue balances and facilitated timely collection of payments through courteous, customer-focused communication.
- Follow up on overdue balances and support timely collection of payments using courteous, customer-focused communication.
- Assisted customers and the public with billing, registration, payment, and account inquiries, ensuring clarity and satisfaction.
- Communicate with leadership and support branch and customer service teams on billing procedures, policies, and customer needs.
- Processed DHS vouchers for childcare services
Billing/Coding Specialist
Compass Laboratory
- 03.2026
- Reviewed medical documentation, assigning appropriate codes for laboratory tests to ensure accurate billing.
- Assisted clients and staff with laboratory requisitions, results, and coding inquiries to enhance understanding and facilitate processing.
- Conduct billing audits and review data to identify errors and opportunities for improvement.
- Conducted billing audits, reviewing data to identify errors and recommend improvements for billing accuracy.
- Assist clients and staff with laboratory requisitions, results, and coding inquiries.
Denial Management Specialist
Stern Cardiovascular Foundation
01.2021 - 01.2024
- Applied payments, reviewed denials, and worked queues to ensure timely and accurate account updates.
- Resolved payment and reimbursement issues by addressing inquiries from insurance companies and clients.
- Responded to insurance company and client inquiries to resolve payment and reimbursement issues.
- Handled adjustments and credit balances, ensuring clear communication with clients and insurance providers.
- Investigated claim denials, rejections, and billing discrepancies while supporting provider credentialing efforts.
Clinical Technician
Quentia Laboratories
01.2020 - 01.2021
- Acted as a client-service liaison between laboratory clients and internal departments to resolve inquiries.
- Processed and identified patient, proficiency, and environmental specimens while ensuring documentation accuracy.
- Acted as client-service liaison between laboratory clients and internal departments to resolve inquiries effectively.
- Followed standard operating procedures and communicated information to clients and staff.
Billing Specialist
Baptist Medical Group
01.2013 - 01.2020
- Addressed patient and staff billing inquiries, coordinating resolution of account issues to enhance customer satisfaction.
- Worked with registration, case management, and patient accounts to resolve outstanding issues.
- Analyzed zero-paid and incorrectly paid EOBs, contacting insurance companies for reconsideration to recover funds.
- Posted adjustments and payment corrections to maintain accurate account balances.
- Delivered financial counseling, clarifying copayments, deductibles, and premiums to empower patients in managing expenses.
Education
Medical Billing and Coding
Remington College
Memphis, TNSkills
- Billing & Account Reconciliation
- Payment posting
- Cross-functional collaboration
- Audit and compliance support
- Customer Service
- Fee schedule management
- Cross-functional teamwork
- Accounting software proficiency
- Billing and Dispute Investigation
- Cash application and reconciliation
- Data entry accuracy
- Written communication
- Epic, Healthcare IP, Ecare, Passport, Healthlogic, Accuterm, Microsoft Word, Excel, Outlook, Access, MestaMed, Zirmed, RemitData, Allscripts, Antrim, Optimaxx, Labgem, TouchWorks, E-Clinical, Availity, and Telcor
- Billing systems and software
Timeline
Billing Specialist – Child Care/Member Services
YMCA of Memphis & Mid-South
03.2026 - Current
Denial Management Specialist
Stern Cardiovascular Foundation
01.2021 - 01.2024
Clinical Technician
Quentia Laboratories
01.2020 - 01.2021
Billing Specialist
Baptist Medical Group
01.2013 - 01.2020
Billing/Coding Specialist
Compass Laboratory
- 03.2026
Medical Billing and Coding
Remington College