Delone Russell
Minneola
Summary
Achieved high customer satisfaction ratings through dedicated service and relationship management. Drove sales success by cultivating strong connections with clients. Surpassed sales targets by leveraging persuasive communication and teamwork.
Overview
11
11
years of professional experience
Work History
Sales Development Representative
Staples Advantage
Maitland, FL
07.2025 - Current
- Assisted customers with product selection and inquiries. Supported team members in maintaining inventory levels. Contributed to a positive shopping experience for all patrons.
- Assisted in project coordination to meet deadlines and objectives. Supported team members in achieving project goals. Contributed to maintaining project documentation and communication.
- Executed outbound calls, email campaigns, and social selling strategies to prospect and qualify small-to-mid-sized businesses.
- Cultivated new business opportunities for account executives by identifying customer needs and aligning business solutions.
- Executed high-volume outbound outreach, achieving 60–80 daily touchpoints across diverse communication channels.
- Facilitated scheduling of discovery meetings and product demonstrations to drive pipeline growth.
- Oversaw accurate lead tracking and activity reporting through CRM platforms.
- Spearheaded collaboration with marketing and sales teams to enhance outreach messaging.
- Achieved and surpassed monthly KPIs for meetings booked, opportunities created, and pipeline contributions.
Recruitment Advisor
PTS Advance
Orlando, United States
10.2024 - 03.2025
- Collaborated with hiring managers to design and implement effective recruitment strategies.
- Oversaw applicant flow and maintained accurate candidate data records.
- Facilitated candidate interviews and evaluated qualifications to identify top talent.
- Articulated job details and benefits to prospective candidates.
Service Advisor
Napleton Dodge
Clermont, Florida
07.2023 - 10.2024
- Addressed customer concerns and gathered additional information to identify and resolve issues. Assisted in diagnosing current problems by asking targeted questions. Supported team efforts in maintaining customer satisfaction through effective communication.
- Assisted in verifying vehicle warranty coverage and clarifying fee structures.
- Generated precise and comprehensive repair orders detailing customer concerns, known issues, and probable causes.
- Ensured exceptional customer service by addressing client needs during dealership visits and managing loaner car arrangements for extensive repairs.
- Enhanced expertise in dealer services fees and vehicle repair requirements.
- Updated customer records in system with current mileage, service, and repair details.
- Surpassed monthly sales target of 100k gross through strategic client engagement.
Sales Development Representative
AutoLeap
Toronto, ON
03.2023 - 05.2023
- Cultivated new business opportunities for outside sales organization to drive revenue growth.
- Facilitated deep account penetration by executing strategic phone calls and emails.
- Collaborated with account executives to gain comprehensive insights into the sales cycle process.
- Executed over 60 outbound calls daily to qualify and filter leads.
- Surpassed monthly sales quota through strategic client engagement.
- Surpassed monthly sales targets by securing 15 appointments each month.
Service Advisor
Classic Honda
Orlando, FL
06.2022 - 03.2023
- Delivered comprehensive service and product information to existing and prospective customers.
- Enhanced product knowledge continuously to deliver exceptional service.
- Proposed supplementary services to enhance customer experience.
- Oversaw management of a small book of business through automated CRM systems.
- Achieved monthly sales quota of 10,000 parts through strategic customer engagement.
- Utilized CRM database to monitor referral and appointment metrics.
Roofing Salesman
Calloway Roofing
Orlando, FL
01.2021 - 10.2021
- Utilized CRM database to monitor referral and appointment metrics.
- Utilized exceptional verbal communication skills to engage customers and assess their needs and requirements.
- Assisted in creating sales documents to support deal finalization. Organized and maintained records for easy access. Collaborated with team members to streamline processes.
- Conducted post-installation client follow-ups to ensure quality and satisfaction.
Retail Associate
Target
Clermont, FL
09.2015 - 04.2016
- Enhanced customer satisfaction by effectively resolving issues through knowledgeable and friendly service.
- Informed customers about special pricing opportunities and comprehensive company offerings.
- Implemented quality control policies and procedures to enhance customer satisfaction.
Education
Google Project Management
Coursera
01.2022
SDR Certification
Aspireship Tech Bootcamp
01.2022
BA - Business
Liberty University
01.2020
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
Timeline
Sales Development Representative
Staples Advantage
07.2025 - Current
Recruitment Advisor
PTS Advance
10.2024 - 03.2025
Service Advisor
Napleton Dodge
07.2023 - 10.2024
Sales Development Representative
AutoLeap
03.2023 - 05.2023
Service Advisor
Classic Honda
06.2022 - 03.2023
Roofing Salesman
Calloway Roofing
01.2021 - 10.2021
Retail Associate
Target
09.2015 - 04.2016
Google Project Management
Coursera
SDR Certification
Aspireship Tech Bootcamp
BA - Business
Liberty University