DELORES A. ROCKER
Swag A Rag
Houston,TX
22
years of professional experience
Experienced Seamstress and Alterations Specialist with a focus on Bridal and formal wear. Delivers precise fittings and craftsmanship, ensuring client satisfaction and loyalty. Skilled in managing a wide range of alterations, from repairs to complex reconstructions across diverse fabrics and styles. Works effectively both independently and in teams to achieve timely, high-quality results.
Work History
Customer Service Representative
3 Years 11 Months- Resolved patient inquiries and issues efficiently, enhancing overall customer satisfaction daily by 25%.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in training programs to enhance product knowledge and customer service skills.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Sewist/Tailor CEO
21 Years 7 Months- Designed and tailored ready-to-wear garments based on client specifications.
- Coordinated fittings and provided in-depth consultations to ensure optimal customer satisfaction.
- Executed garment alterations and custom clothing construction while conducting precise customer measurements and overseeing materials inventory management.
- Prepared and displayed samples from muslin fabric to hone details before cutting project textiles.
Sewist/Tailor
1 Year 8 Months- Altered bridal gowns, luxury wear, and formal wear to achieve perfect fit, enhancing overall customer satisfaction.
- Executed intricate hand-sewing tasks on delicate fabrics and detailed embellishments, demonstrating specialized skills in garment construction.
- Contributed to increase in seasonal repeat business 25% by creating custom design accessories to client specifications
- Maintained sewing machines and equipment for optimal performance, supporting high-quality workmanship.
Bridal Stylist
1 Year- Increased wedding gown sales by 50% within a short timeframe through targeted customer engagement and personalized service.
- Provided personalized bridal consultations, guided brides through dress selection, explained wedding packages and services, and built lasting client relationships through exceptional customer service.
- Established trust with customers by engaging in meaningful conversations and understanding needs, resulting in successful bridal dress sales.
- Collaborated with alterations team to develop tailored solutions, enhancing customer satisfaction and driving sales.
Education
No Degree - Nursing
No Degree - Nursing
General Education - General Studies
Skills
Critical thinking
Customer service
Data entry
Attention to detail
Alterations
fittings and repair
Quality assurance
Active listening
Call center experience
Timeline
Sewist/Tailor
Rhinestone Runway
08.2023 - 04.2025Read More
Customer Service Representative
Rock Dream Team 22
09.2022 - CurrentRead More
Bridal Stylist
David’s Bridal
01.2021 - 01.2022Read More
Sewist/Tailor CEO
Swag A Rag
01.2005 - CurrentRead More
Lamar Community College
No Degree from Nursing
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University of Mobile
No Degree from Nursing
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Bishop State Community College
General Education from General Studies
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