Delores Clark
FLINT
Summary
Results-driven dispatcher with a strong focus on optimizing dispatch operations and enhancing customer service. Proven ability to improve response times and ensure accurate delivery through effective communication and decision-making.
Overview
18
18
years of professional experience
Work History
Dispatcher
Comcast
09.2001 - 08.2019
- Coordinated daily dispatch operations to ensure timely service delivery and customer satisfaction.
- Monitored real-time tracking systems to optimize route efficiency and resource allocation.
- Managed communication between field technicians and customers to enhance service interaction quality.
- Implemented process improvements, reducing response times and improving dispatch accuracy.
- Trained new team members on operational protocols and software tools for effective performance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
High School Diploma -
Flint Northern
Flint, MI05.1983
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Time management
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Routing orders
- Service coordination
- Dispatching field personnel
- Traffic monitoring
- Verbal and written communication
- Tracking systems
Timeline
Dispatcher
Comcast
09.2001 - 08.2019
High School Diploma -
Flint Northern