DeLoria Kelly
Aurora,CO
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
11
11
years of professional experience
Work History
Lead Medical Assistant
OptumHealth
04.2024 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Medical Assistant Supervisor
Colorado Coalition for the Homeless
07.2021 - 03.2024
- Inventory and order medical, lab, or office supplies or equipment
- Contact medical facilities or departments to schedule patients for tests
- Managing staffing schedule, approval of time off request
- Assisting with hiring
- Assisting with managing 10-12 medical assistant staff during COVID-19
- Leading process improvement projects
- Coordinates the MA staffing schedule
- Weekly supervisions with Medical Assistant team
Medical Assistant Clinical Lead
Colorado Coalition for The homeless
07.2018 - 12.2021
- Rooming patients, vitals, EKG, injections, setting up and assisting providers with routine procedures, schedule patients for imaging
- Provide back up support for the medical assistant team
- Assist in the supervision of work and performance of medical assistants
- Assist with other administrative projects and tasks as needed.
Medical Assistant
Colorado Coalition for The homeless
08.2017 - 07.2018
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Perform routine laboratory tests and sample analyses
- Schedule appointments for patients.
Medical Assistant
Rocky Mountain Movement Disorder Center
06.2016 - 12.2017
- Botox Prior Authorization, Medical Prior Authorization
- Med Refills
- Patient phone calls, Triage phone calls
- Administration of Cognitive Monitoring.
Medical Assistant
Centura HealthCare
09.2014 - 07.2016
- Assisting with General surgeries
- Obtaining prior authorizations for surgeries
- Obtaining prior authorizations for imaginings
- Vitals, and rooming patients
- Scheduling surgeries.
Medical Assistant
Provident Healthcare
03.2013 - 08.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Bachelor Health Care Management -
Community College Of Denver
Denver, CO01.2025
Medical Assistant Certification -
Concorde Career College
03.2010
High School Diploma -
Denver East High
Denver 05.2003
Skills
HIPAA Compliance
Clinical Leadership
Scheduling and Appointment Management
Vital signs monitoring
Staff Oversight
Critical thinking abilities
Team building and supervision
EMR / EHR
Medical Office Management
Timeline
Lead Medical Assistant
OptumHealth
04.2024 - Current
Medical Assistant Supervisor
Colorado Coalition for the Homeless
07.2021 - 03.2024
Medical Assistant Clinical Lead
Colorado Coalition for The homeless
07.2018 - 12.2021
Medical Assistant
Colorado Coalition for The homeless
08.2017 - 07.2018
Medical Assistant
Rocky Mountain Movement Disorder Center
06.2016 - 12.2017
Medical Assistant
Centura HealthCare
09.2014 - 07.2016
Medical Assistant
Provident Healthcare
03.2013 - 08.2013
Bachelor Health Care Management -
Community College Of Denver
Medical Assistant Certification -
Concorde Career College
High School Diploma -
Denver East High