Deloris Nicholson
Fayetteville,NY
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Impeccable Customer Service skills with extensive track record in demanding sales and account management environments. Strong communication and problem solving abilities. Works effectively and productively with customers, team mates as well as individually.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
7 Eleven Franchise
Fayetteville, NC
11.2024 - Current
- Followed policies and procedures to meet or exceed established performance requirements.
- Maintained knowledge of current sales promotions and new product releases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Supported sales team members to drive growth and development.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Demonstrated active listening skills when responding to customer questions and complaints.
Front End Team Associate
Walmart
Fayetteville , NC
12.2016 - 11.2024
- Performed quality checks on products and documented discrepancies.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Packaged products and double-checked package labels for accuracy.
Education
Certificate - Career Planning &Assessment
Richmond Community College
Hamlet, NC05-2008
Certification in Medical Assistance And Phlebotomy - Medical Billing And Coding; Patient Triage
NY School For Med. & Dental Assistants
Queens, NY03-1990
GED -
Sheepshead Bay High
Brooklyn, NY06-1989
Skills
- Complaint resolution
- Problem-solving
- Customer service
- Verbal and written communication
- Tactful and diplomatic
- Adaptability and flexibility
- Meticulous attention to detail
- Multitasking and organization
Timeline
Customer Service Associate
7 Eleven Franchise
11.2024 - Current
Front End Team Associate
Walmart
12.2016 - 11.2024
Certificate - Career Planning &Assessment
Richmond Community College
Certification in Medical Assistance And Phlebotomy - Medical Billing And Coding; Patient Triage
NY School For Med. & Dental Assistants
GED -
Sheepshead Bay High