Deloris Taylor
Biloxi,MS
Summary
Dynamic educator with a proven track record at Future Scholars Learning Center, excelling in classroom management and lesson planning. Adept at fostering student engagement and critical thinking through innovative teaching strategies. Committed to building strong relationships and motivating students to achieve their full potential in diverse learning. I environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Teacher
Future Scholars Learning Center
07.2020 - 09.2027
- Assisted in creating lesson plans and instructional materials for diverse learning environments.
- Supported classroom management by implementing effective behavior strategies and fostering a positive atmosphere.
- Engaged students through interactive activities that promote critical thinking and collaboration.
- Adapted teaching methods to accommodate different learning styles and individual student needs.
Cashier Team Lead
SUBWAY®Restaurants
11.2004 - 01.2010
- Supervised daily cash operations, ensuring accuracy and efficiency in all transactions.
- Trained and mentored new cashiers on systems and customer service best practices.
- Implemented process improvements that enhanced transaction speed and reduced errors.
- Coordinated team scheduling to maintain optimal coverage during peak hours.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored cash drawer balances, performing regular audits to ensure compliance with policies.
- Developed training materials that streamlined onboarding for new team members.
- Collaborated with management to identify areas for operational enhancements and cost savings.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Manager
Citgo Gas Station
05.1999 - 05.2004
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Developed and implemented strategic initiatives to improve team performance and achieve organizational goals.
- Mentored junior staff, fostering professional growth and enhancing overall team capabilities.
- Analyzed performance metrics to identify areas for improvement and drive continuous process enhancements.
- Facilitated regular training sessions to ensure compliance with industry standards and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Victoria Tabernacle
Chattanooga, TN05.1989
Skills
- Classroom management
- Relationship building
- Critical thinking
- Motivating students
- Student engagement
- Lesson planning
Certification
I have all certificates in child care. I have my CDA
Timeline
Teacher
Future Scholars Learning Center
07.2020 - 09.2027
Cashier Team Lead
SUBWAY®Restaurants
11.2004 - 01.2010
Manager
Citgo Gas Station
05.1999 - 05.2004
GED -
Victoria Tabernacle
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