Delta Vanwyk
Appleton,WI
Summary
Adept at navigating complex customer service scenarios, I enhanced satisfaction and efficiency at MDS through complaint handling and active listening. My meticulous planning at CRDN significantly contributed to project success, showcasing my ability to blend relationship building with strategic execution. Achieved consistent performance excellence, underscoring my commitment to quality service and problem resolution
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and making the work environment a better place.
Overview
8
8
years of professional experience
Work History
CSR
CRDN
Little Chute, WI
06.2023 - Current
- Completed restoration projects within budget and on schedule through meticulous planning and organization.
- unloading trucks, verifying contents, and promptly stocking merchandise on shelves.
- Facilitated smoother project execution by establishing clear communication channels between clients, insurance companies, and restoration team.
- Collaborated with team members to effectively manage multiple restoration tasks simultaneously.
- Speak with homeowners and set a plan to pull all salvagable belongings out, clean the belongings, and schedule a day to bring back belongings.
- Inventory items damaged from fire that are not able to be cleaned and get a list to insurance.
Call Center Representative
MDS
Oshkosh, WI
02.2022 - 05.2023
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Cleaner
Aquire Restoration
Oshkosh, WI
01.2022 - 02.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Representative
Lowes Home Improvment
Appleton, WI
12.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Restaurant Busser
Marks East Side
Appleton, WI
12.2018 - 11.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Housekeeper
Valley VNA Senior Care
Neenah, WI
04.2017 - 11.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
11 - Highschiil
Menasha High School
Menasha Skills
- Call center experience
- Customer focus
- Complaint handling
- Active listening
- Customer service
- Relationship building
- Conflict resolution
- Problem resolution
Timeline
CSR
CRDN
06.2023 - Current
Call Center Representative
MDS
02.2022 - 05.2023
Cleaner
Aquire Restoration
01.2022 - 02.2023
Customer Service Representative
Lowes Home Improvment
12.2019 - 08.2022
Restaurant Busser
Marks East Side
12.2018 - 11.2019
Housekeeper
Valley VNA Senior Care
04.2017 - 11.2018
11 - Highschiil
Menasha High School