Delveta Person
Summary
Results-driven professional with a demonstrated ability to adapt to changing priorities, learn new systems quickly, and contribute effectively in both team and independent settings. Recognized for strong problem-solving skills, dedication to operational excellence, and a commitment to enhancing productivity, service quality, and organizational performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Storagemart
Merrillville, IN
03.2026 - Current
- Generated and managed customer reviews to enhance online visibility, strengthen brand reputation, and drive business growth.
- Maintained property appearance and curb appeal by coordinating with vendors and overseeing cleaning and maintenance activities.
- Accepted and recorded checks, money orders and certified checks for daily deposits.
- Managed all aspects of tenant relations including collection of rents, late fees and lease termination if necessary
Vacation Sales Representative
Hilton Grand Vacations
Hammond, IN
01.2025 - 03.2026
- Achieved Top 5 regional sales status through effective customer consultation, needs assessment, and package customization.
- Delivered engaging and informative presentations that educated prospective clients on the benefits and value of vacation ownership.
- Build rapport with guests and identify their vacation interests and needs.
- Consistently met or exceeded weekly sales goals by selling an average of 6 vacation packages per week and driving additional revenue through strategic upselling of premium travel options.
Patient Care Coordinator, Call Center Rep
Great Lakes Dental Partners
Valparaiso, IN
08.2024 - 01.2025
- Managed front desk operations, including answering phone calls, scheduling appointments, and checking patients in.
- Responded quickly to patient inquiries in a fast-paced call center, helping maintain an answer rate of at least 80%.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Resolved patient billing and insurance issues.
Store Manager
SelfStorage1
Chicago, IL
01.2018 - 04.2024
- Discussed and strategized employee professional development and improvement based on performance reviews and evaluations.
- Increased annual company revenue by more than 10% through consistent achievement of sales targets, strategic rental rate adjustments, and effective expense management.
- Successfully decreased outstanding A/R through consistent follow-up with customers via collection calls, emails, and coordination of monthly auctions.
- Drove occupancy growth and tenant retention through proactive outreach and strategic leasing initiatives, maintaining 90% or greater occupancy.
Program Coordinator
Marshall Field Garden Apartment Homes Summer Youth Program
Chicago, IL
05.2013 - 08.2013
- Achieved Top 5 regional sales status through effective customer consultation, needs assessment, and package customization.
- Delivered engaging and informative presentations that educated prospective clients on the benefits and value of vacation ownership.
- Build rapport with guests and identify their vacation interests and needs.
- Consistently met or exceeded weekly sales goals by selling an average of 6 vacation packages per week and driving additional revenue through strategic upselling of premium travel options.
Education
Bachelor of Arts (B.A.) - Communication
Salem College
Winston-Salem, NC05.2017
Skills
- Supervision and Training
- Sales Promotion
- Customer Retention
- Administrative Skills
- Customer Experience
- Schedule Management
Timeline
Assistant Manager
Storagemart
03.2026 - Current
Vacation Sales Representative
Hilton Grand Vacations
01.2025 - 03.2026
Patient Care Coordinator, Call Center Rep
Great Lakes Dental Partners
08.2024 - 01.2025
Store Manager
SelfStorage1
01.2018 - 04.2024
Program Coordinator
Marshall Field Garden Apartment Homes Summer Youth Program
05.2013 - 08.2013
Bachelor of Arts (B.A.) - Communication
Salem College