DeMarco Blackwell
Washington, DC 20020-3574
Summary
Results-oriented professional with extensive experience in the restaurant industry. Skilled in streamlining operations and developing training programs that improve staff performance. Aiming to leverage expertise in menu knowledge and attention to detail to enhance guest satisfaction and drive operational success.
Dedicated professional with extensive experience in the hospitality industry. Skilled in menu knowledge, attention to detail, and proficient time management. Proven ability to streamline operations and elevate guest satisfaction through effective training and leadership.
Overview
16
16
years of professional experience
Work History
Server Trainer
Bazaar by Jose Andres
Washington DC
01.2023 - 01.2026
- Implemented training initiatives for new servers, focusing on menu offerings, service excellence, and effective customer engagement strategies.
- Developed training materials to enhance staff knowledge and operational efficiency.
- Conducted systematic performance reviews to ensure compliance with service protocols.
- Engaged with management to identify and implement strategic improvements in training methodologies.
Assistant Manager
Dell Frisco's Grille
Buckhead, GA
11.2018 - 09.2022
- Oversaw operations to ensure exceptional guest satisfaction and adherence to high service standards.
- Streamlined operational processes to enhance efficiency and reduce wait times for guests.
- Conducted training sessions to enhance staff understanding of restaurant policies, menu offerings, and customer service techniques.
- Monitored and adjusted inventory levels to achieve efficient stock availability and cost-effective waste management.
Assistant Store Manager
Chipotle
Washington, DC.
07.2010 - 08.2018
- Managed store operations on a daily basis, focusing on delivering exceptional customer service and improving overall efficiency.
- Analyzed sales data to inform inventory management and promotional strategies.
- Implemented training programs that improved employee onboarding and retention rates.
- Facilitated mentorship programs aimed at improving team performance and promoting a culture of collaboration.
Education
Bachelor of Science - Business Administration And Management
Towson University
Baltimore, MD06-2012
Skills
- Menu knowledge
- Attention to detail in order processing
- Sales planning
- Proficient time management
Languages
Spanish
Professional Working
Timeline
Server Trainer
Bazaar by Jose Andres
01.2023 - 01.2026
Assistant Manager
Dell Frisco's Grille
11.2018 - 09.2022
Assistant Store Manager
Chipotle
07.2010 - 08.2018
Bachelor of Science - Business Administration And Management
Towson University