Demarco Irby

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.

• Cleaned parking lot to provide clean and orderly environment.
• Assisted customers with unloading and loading material to and from vehicles.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Cleared parking lot by collecting shopping carts to place in proper storage area.
• Maintained proper number of shopping carts in entrance of storefront.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Pushed carts, bagged groceries

• Guided aircraft into and out of parking positions using hand signals.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

At the Kroger company, I performed the following duties and responsibilities: Bagged groceries, pushed carts, and help customers with their grocery needs.