Summary
Overview
Work History
Education
Skills
Timeline
Generic
Demarcus Ingram

Demarcus Ingram

Forney

Summary

Dynamic Auto Field Adjuster with Progressive skilled in problem-solving, conflict mediation and claim negotiations. 5+ years of insurance experience in field adjusting and file handling. Adept at identifying client needs, building trust, and providing tailored insurance solutions. Proven ability to manage complex claims, communication across teams, and drive for customer satisfaction.

Overview

4
4
years of professional experience

Work History

Auto Field Adjuster

Progressive
07.2024 - Current
  • Collaborated directly with repair shops, body technicians, and customer to verify damages, explain coverage and negotiate repair scope within tier authority.
  • Conducted thorough inspections of vehicles, documenting findings with detailed reports and photographs.
  • Maintained follow-up schedules to monitor vehicle repairs, ensure timely ECD updates, and provide customer claim progress.
  • Led training sessions for new adjusters on claim processes, enhancing team knowledge and performance.
  • Advised clients on insurance policies, ensuring clear understanding of coverage options and claims procedures.

Commercial Claims Adjuster

Progressive
03.2022 - Current
  • Properly investigate policy coverage, resolving coverage issues to assist affected parties.
  • Appropriately organizing daily task to support customer expectations and timely resolution.
  • Analyzed loss data to assess risk factors and recommend appropriate resolutions
  • Documented findings and maintained detailed records within claims management systems.
  • Multitasked between systems and organizations obtaining statements, setting appointments, and paying claims.

Auto Claim Specialist

BlueFire Insurance
03.2021 - 03.2022
  • Processed and evaluated auto insurance claims to ensure compliance with company policies.
  • Collaborated with clients and adjusters to gather necessary documentation for claim assessments.
  • Leveraged strong analytical skills to accurately assess liability and determine appropriate payment amounts for claims settlements.
  • Utilized claims management software to track claim progress and update case files efficiently.
  • Addressed client inquiries regarding claim status, providing timely updates and support.

Education

Diploma

Berkner High School
Richardson
05-2009

Massage Therapy

ATI Career Training Center
Dallas
07-2011

All Lines Adjuster License

National Institute of Adjusting
Irving
01-2019

Skills

    Problem Solving Professional

    Professional Phone Etiquette

    Engaging Conversationalist

    Conflict Mediator

    Relationship development

    Interpersonal Communication

Timeline

Auto Field Adjuster

Progressive
07.2024 - Current

Commercial Claims Adjuster

Progressive
03.2022 - Current

Auto Claim Specialist

BlueFire Insurance
03.2021 - 03.2022

Diploma

Berkner High School

Massage Therapy

ATI Career Training Center

All Lines Adjuster License

National Institute of Adjusting

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