DeMario Reid
Summary
Dynamic individual with hands-on experience in Customer Success and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Account Executive
Jet Dental
12.2023 - Current
- Maintained a deep understanding of the company's products and services
- Developed and executed marketing campaigns to generate leads, and utilize CRM software to track customer interactions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Success Manager
Calloquy, PBC
08.2023 - 12.2023
- Create customized strategies to help customers reach their goals
- Drive customer retention and growth through upselling and cross-selling opportunities
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Customer Success/Account Manager
Relevant Data Technologies
06.2018 - 08.2023
- Establish new business initiatives and maintain client relationships through engagement opportunities
- Provide product demonstrations and training sessions to clients
- Identify opportunities to upsell or cross-sell products or services.
- Kept detailed records of daily activities through online customer database.
Customer Success Manager
Document Technologies Inc.
04.2010 - 06.2018
- Manage churn and increase customer retention
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Track and analyze key metrics related to customer engagement, satisfaction and retention.
Education
Bachelor of Science -
Morehouse College
Atlanta, GASkills
- Project Management
- Leadership Development
- Organizational Development
- Relationship Building
- Business and Industry Knowledge
- Conflict Management
- Customer Experience
- Strong Communication Skills
- Problem Solving
- Account Management
- Detail-Oriented
- Proficient Using Multiple CRMs
- Contract Negotiation
Timeline
Account Executive
Jet Dental
12.2023 - Current
Customer Success Manager
Calloquy, PBC
08.2023 - 12.2023
Customer Success/Account Manager
Relevant Data Technologies
06.2018 - 08.2023
Customer Success Manager
Document Technologies Inc.
04.2010 - 06.2018
Bachelor of Science -
Morehouse College
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