Demaris Thomas
West Helena,AR
Summary
Adept at transforming challenges into opportunities, I leveraged analytical thinking and leadership at East Arkansas Regional Unit ADC to enhance operational efficiency and team productivity. My expertise in financial management and employee motivation has consistently driven business growth, showcasing a commitment to excellence and strategic business development.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Business Manager
East Arkansas Regional Unit ADC
2022.01 - 2025.02
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
Store Manager
Double Quick
2016.08 - 2021.11
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
Jordan's
2014.06 - 2016.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Lead Cashier
Isle Of Capri Casinos Inc
2011.11 - 2014.05
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Education
Associate Degree - Business Administration
PCCUA
Helena05.1999
High School Diploma - General
Barton High Scho
Barton, AR05.1997
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Analytical thinking
- Documentation and reporting
- Business development
- Customer relationship management
- Decision-making
- Negotiation
- Customer relations
- Issue resolution
- Client relationship management
- Sales and marketing
- Team building and leadership
- Product launches
- Business planning
- Operational leadership
- Budget creation
- Operational oversight
- Business administration
- Documentation proficiency
- Strategic planning
- Customer retention
- Employee motivation
- Employee scheduling
- Process improvement
- Operations management
- Consulting
- Staff management
- Marketing management
- Financial administration
- Staff training
- Budget administration
- Partnership development
- Retail operations management
- Human resources management
- Lead generation
- Data collection
- Logistics management
- Financial oversight
- Performance evaluations
- Policy implementation
Timeline
Business Manager
East Arkansas Regional Unit ADC
2022.01 - 2025.02
Store Manager
Double Quick
2016.08 - 2021.11
Sales Associate
Jordan's
2014.06 - 2016.08
Lead Cashier
Isle Of Capri Casinos Inc
2011.11 - 2014.05
Associate Degree - Business Administration
PCCUA
High School Diploma - General
Barton High Scho