DeMaurio Winbush
Cleveland,OH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations . Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Dollar General
Broadview Heights, OH
11.2022 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Shift Leader
Oreily's Auto Parts
Cleveland, OH
09.2022 - 12.2023
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
Shift Manager
Global Readers
Westlake, OH
01.2013 - 02.2020
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Trained new hires and led large team of off-shore telemarketers.
- Set and exceeded sales goals and KPIs for marketing campaigns.
- Monitored daily call volumes, customer feedback and sales results to evaluate telemarketing effectiveness.
- Conducted regular training sessions for new hires on proper telephone etiquette, product knowledge and selling techniques.
- Performed periodic evaluations of individual staff members' performance against established benchmarks.
Education
GED -
West Tech High School
Cleveland, OH06-2002
Associate of Arts - Human Resources Management
Cuyahoga Community College
Cleveland, OHSkills
- Department Oversight
- Operations Oversight
- Customer Relations
- Store Organization
- Stock Management
- Loss Prevention
- Problem-Solving
- Team Management
- Employee Scheduling
- Cash Auditing
- Customer Service Management
- Sales Growth
Timeline
Assistant Store Manager
Dollar General
11.2022 - 03.2024
Shift Leader
Oreily's Auto Parts
09.2022 - 12.2023
Shift Manager
Global Readers
01.2013 - 02.2020
GED -
West Tech High School
Associate of Arts - Human Resources Management
Cuyahoga Community College