Demeria Steward
Waxahachie,TX
Summary
Dynamic E-Commerce Specialist with a proven track record at DHL Supply Chain, enhancing customer satisfaction and streamlining order processes. Excelled in client relationship development and inventory management. Demonstrated exceptional problem-solving and communication skills, significantly improving team efficiency and sales outcomes. Detail-oriented and compassionate in my work and face-paced environments.
Overview
6
6
years of professional experience
Work History
E-Commerce Specialist
DHL Supply Chain
10.2022 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
Call Center Representative
Chime Solutions
08.2022 - 10.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Customer Service Associate
Walgreens
11.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Customer Service Representative
Wells Fargo
06.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Waxahachie High School
05.2018
Skills
- Order fulfillment
- Search engine optimization
- Payment processing
- Client relationship development
- Inventory management
- Package tracking
- Price structuring
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Team building
- Analytical thinking
- Professionalism
- Data analysis
- Problem-solving aptitude
- Google Docs
- Google Word
- Google Excel
- Call Center
Timeline
E-Commerce Specialist
DHL Supply Chain
10.2022 - Current
Call Center Representative
Chime Solutions
08.2022 - 10.2022
Customer Service Associate
Walgreens
11.2020 - 01.2021
Customer Service Representative
Wells Fargo
06.2019 - 08.2020
Waxahachie High School