Demerius Thompson
Harrison Township
Summary
Dynamic manager in physician practice operations known for implementing strategic initiatives that drive efficiency and improve patient care. Skilled in decision-making, staff training, and performance evaluation, with a focus on achieving departmental goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
46
46
years of professional experience
Work History
Manager Physician Practice Operations
Henry Ford Health
Warren, MI
04.1992 - Current
- Led cross-functional teams to implement process improvements in patient care operations.
- Streamlined workflow processes to enhance operational efficiency and reduce delays.
- Developed and executed staff training programs to improve service delivery standards.
- Oversaw budget management, ensuring optimal allocation of resources for departmental initiatives.
- Analyzed performance metrics to identify areas for improvement and drive strategic decision-making.
- Fostered collaborative relationships with healthcare providers to enhance referral processes and patient outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Adult Medicine Front Desk Supervisor
Select Health Care
Warren, MI
03.1988 - 06.1992
- Supervised front desk operations, ensuring smooth guest check-in and checkout processes.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented scheduling systems to optimize staff coverage and enhance service efficiency.
- Resolved guest inquiries and complaints, improving overall satisfaction and loyalty.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
Telephone Operator
Answering Service Incorporated
Roseville, MI
06.1986 - 03.1988
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Provided exceptional customer service by accurately relaying messages and responding to inquiries.
- Managed call routing through various communication channels, ensuring timely response to client needs.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
Gas Station Manager
Total Petroleum
Detroit, MI
06.1980 - 05.1986
- Oversaw daily operations, ensuring compliance with safety regulations and maintaining service quality.
- Managed inventory levels, optimizing stock control procedures to minimize waste and enhance profitability.
- Trained and mentored staff on customer service practices, improving team performance and satisfaction ratings.
- Established strong vendor relationships, negotiating favorable terms to improve supply chain efficiency.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
Education
High School Diploma -
Edwin Denby High School
Detroit, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Operations management
- Performance management
- Performance evaluations
- Key performance indicators
Timeline
Manager Physician Practice Operations
Henry Ford Health
04.1992 - Current
Adult Medicine Front Desk Supervisor
Select Health Care
03.1988 - 06.1992
Telephone Operator
Answering Service Incorporated
06.1986 - 03.1988
Gas Station Manager
Total Petroleum
06.1980 - 05.1986
High School Diploma -
Edwin Denby High School