Demestrius Boston
Rocky Mount,NC
Summary
Dynamic Pharmacy Technician with extensive experience at Walgreen's Pharmacy, excelling in medication dispensing and inventory management. Proven track record of enhancing workflow efficiency and resolving prescription discrepancies. Strong problem-solving skills and commitment to patient confidentiality ensure exceptional service and safety in a high-volume environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Rocky Mount, NC
02.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Restaurant Manager
Vaz Kouzina
Georgia
07.2021 - 04.2023
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Restaurant Manager
Capital Cafe
Fremont Nc
01.2022 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA2017
Skills
- Medication dispensing
- Inventory management
- Prescription verification
- Customer interaction
- Third-party billing
- Record keeping
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Processing payments
- Pharmacy law compliance
- Medication labels
- Medicare and medicaid process
- Vaccination certified
Certification
Vaccination certified
Timeline
Pharmacy Technician
Walgreen's Pharmacy
02.2023 - Current
Restaurant Manager
Capital Cafe
01.2022 - 02.2023
Restaurant Manager
Vaz Kouzina
07.2021 - 04.2023
High School Diploma -
North Cobb High School