Demetra L. Strong
Lutz,FL
Summary
Experienced Child Protection Investigator seeks a transition into the role of a Family Navigation Specialist. Armed with a background in assessing child welfare, the candidate aims to leverage investigative skills to proactively guide and support families. Strong interpersonal and communication skills, coupled with a commitment to early intervention, position the investigator as an ideal fit for the dynamic and collaborative nature of family navigation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department Of Children And Families
09.2023 - Current
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
PRN Victim Advocate
Bridging Freedom
09.2021 - 09.2023
- Provide trauma-informed care to empower 12 survivors in their healing journey.
- Build rapport and respond to individuals with a trauma-informed approach.
- Teach therapeutic groups, life skills, and provide emotional support.
- Assist in stabilization and help survivors trust again.
- Offer comprehensive case management and connect survivors to resources.
- Maintain accurate participant files and update team members.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
Member Solutions Specialist
USAA
03.2019 - 12.2022
- Engage with USAA members across various contact channels, including inbound phone calls, email, chat, and social media, to deliver exemplary customer service, sales, and retention activities for Property & Casualty personal line products.
- Leverage developing knowledge of personal lines' insurance to assist members with foundational to moderately complex inquiries, including quotes, new business binding, rating, policy management, billing, payment processing, underwriting, contract and coverage provisions, and premium changes.
- Demonstrate proficiency in managing trailing documents for all states, ensuring comprehensive and accurate records for each transaction.
- Identify, evaluate, and understand member needs, consistently providing complete and accurate advice and solutions regarding insurance products and services.
- Conduct detailed issue diagnosis, minimizing transfers, escalations, and call backs to enhance overall member experience.
- Utilize available tools and resources effectively to support members, demonstrating adaptability in navigating multiple systems and programs within a contact center environment.
B2B Account Manager
Verizon Wireless
01.2009 - 02.2019
- Consistently achieve personal sales targets for new activations, upgrades, and accessories on a monthly basis, demonstrating a commitment to meeting and exceeding performance goals.
- Collaborate with management to implement effective inventory management controls, ensuring optimal stock levels and minimizing discrepancies.
- Utilize non-traditional retail prospecting methods to actively contribute to sales generation efforts, expanding market reach and driving business growth.
- Foster customer loyalty and retention by delivering exceptional customer shopping experiences, addressing inquiries, and providing product recommendations tailored to individual needs.
- Proactively contribute to the growth of the customer base through targeted sales initiatives, building lasting relationships with new customers.
Education
Bachelor of Arts - Psychology
University of Phoenix
Tempe, AZHigh School Diploma -
Redford High School
Detroit, MI06.2003
Skills
- Client Engagement and Assistance
- Safety Planning
- Writing and Verbal Communication
- Crisis Situations
Certification
Child Welfare Provisional certification
Timeline
Child Protective Investigator
Department Of Children And Families
09.2023 - Current
PRN Victim Advocate
Bridging Freedom
09.2021 - 09.2023
Member Solutions Specialist
USAA
03.2019 - 12.2022
B2B Account Manager
Verizon Wireless
01.2009 - 02.2019
Bachelor of Arts - Psychology
University of Phoenix
High School Diploma -
Redford High School