Demetri Thornton
Jacksonville,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
TopGolf
03.2023 - Current
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Led and directed team members on effective methods, operations, and procedures.
Event Ambassador/Ace Trainer/bartender
TopGolf
02.2020 - 03.2023
- Performed event coordination for larger parties and gatherings.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Bartender/ NRO Trainer
Miller's Ale House
11.2014 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Motivated staff to perform at peak efficiency and quality.
- Led and directed team members on effective methods, operations, and procedures.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL06.2015
Skills
- Maintain Food Safety
- Liquor Law Compliance
- TIPS Certified
- Suggestive Selling
- Shift Management
- Order Delivery Practices
- Hiring and Training
- Team Leadership
- Bar Inventory
Certification
- First Aid/CPR Certified
Timeline
Team Lead
TopGolf
03.2023 - Current
Event Ambassador/Ace Trainer/bartender
TopGolf
02.2020 - 03.2023
Bartender/ NRO Trainer
Miller's Ale House
11.2014 - 02.2020
High School Diploma -
Atlantic Coast High School