Demetria Bynum
Greenbush,VA
Summary
Dynamic Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy operations through meticulous medication dispensing and exceptional customer service. Excelled in workflow optimization and patient confidentiality, significantly boosting efficiency and trust. Skilled in pharmacology and team collaboration, adept at fostering positive patient relationships and ensuring regulatory compliance. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
02.2003 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Northampton High School
Eastville, VA06.1999
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
Certification
Pharmacy Technician and PCA
Timeline
Pharmacy Technician
Walgreens
02.2003 - Current
High School Diploma -
Northampton High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Zionna RogersZionna Rogers
Crew Member at McDonald'sCrew Member at McDonald's