Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetria Fykes

LOUISVILLE,KY

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

28
28
years of professional experience

Work History

Patient Access Representative

University of Louisville Hospital
Louisville, KY
02.2023 - 12.2023
  • Greeted visitors and assisted with filling out health screening
  • Worked closely with nursing units
  • Used multiple computer software; Epic, Visitor's Management, and Prowatch
  • Wheelchair assistance when necessary
  • Assisted coworker's and gift shop when needed

Information Desk Attendant

Norton Children's Hospital
Louisville, KY
02.2020 - 11.2022
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Greeted visitor's and assisted with filling out health screening
  • Worked closely with nursing units
  • Used various software programs Epic, Prowatch, and Visitor's Management
  • Assisted co-worker's and gift shop when needed
  • Wheelchair assistance when necessary

Supervisor

PVA
Louisville, KY
08.1995 - 12.2021
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Used multiple software programs Proval, Capture, Streetsmart, and Lojic
  • Trained staff for department
  • Assisted customers in person and via telephone
  • Processed homestead/disability applications and verified they met with the KRS LAWS
  • Assisted other departments when needed

Education

High School Diploma -

Fairdale High School
Fairdale, KY
05-1986

Skills

  • Training Coordination
  • Registration management
  • Financial Procedures Adherence
  • Pre-Admission Requests
  • Multitasking and Organization
  • HIPAA Compliance
  • Registration and Admissions
  • Insurance Verification
  • Insurance company knowledgeable
  • Problem-Solving
  • Customer Service
  • Phone and Email Etiquette
  • Patient Education
  • Team Leadership

Timeline

Patient Access Representative

University of Louisville Hospital
02.2023 - 12.2023

Information Desk Attendant

Norton Children's Hospital
02.2020 - 11.2022

Supervisor

PVA
08.1995 - 12.2021

High School Diploma -

Fairdale High School
Demetria Fykes