Demetria Williams
Covington,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
vip nails and spa
Atlanta , GA
2019.02 - Current
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored new employees on procedures and policies to maximize team performance.
CDL Truck Driver
Werner Enterprises
Atlanta , GA
2019.02 - 2021.06
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
- Hooked and unhooked trailers from tractor and converter dollies.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Conducted emergency vehicle repairs to restore safety and dependability.
Manager
Ayden/Tundra Lounge
Columbus , GA
2016.06 - 2020.07
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Rocky’s Wing Shack ,
Nashville , TN
2018.05 - 2019.05
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
GED -
Cvcc
Phenix City, AL2002-01
Skills
- Information Security
- Call Management
- Paperwork Processing
- Data Entry
- Scheduling
- Consultative Sales
- Complaint Resolution
- Positive and Professional
- Multi-Task Management
- Report Preparation
- Customer Service
- Quality Control
Additional Information
- TO MY NAME M , DEMETRIA JANDIM ANIN TRO VERT
Timeline
Customer Service Representative
vip nails and spa
2019.02 - Current
CDL Truck Driver
Werner Enterprises
2019.02 - 2021.06
Cashier
Rocky’s Wing Shack ,
2018.05 - 2019.05
Manager
Ayden/Tundra Lounge
2016.06 - 2020.07
GED -
Cvcc
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