Demetrice Pryor
Williamston,NC
Summary
Dynamic professional experienced in customer service and inventory management, with a notable tenure at USPS. Proven ability in clear communication and attentiveness, leading to timely deliveries and precise inventory records. Demonstrated expertise in problem-solving and efficiency enhancements, optimizing operational workflows. Proficient in leveraging technology for effective record-keeping and customer interactions, resulting in high levels of customer satisfaction.
Overview
16
16
years of professional experience
Work History
CITY CARRIER ASSISTANT
USPS
Greenville, NC
07.2024 - Current
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
- Delivered various types of mail on routes according to strict timelines.
- Inspected vehicles daily to ensure safe operation.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Adhered to all USPS policies and procedures when performing job duties.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
SCHEDULER/RECEPTIONIST
Carenet Health
San Antonio, TX
01.2023 - 07.2024
- Answered phones and routed voicemails to respective employees.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Created, updated, and monitored project schedules for multiple departments.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Communicated schedule changes effectively throughout the organization when necessary.
CUSTOMER BENEFIT ADVISOR
Unum
Chattanooga, TN
01.2022 - 12.2022
- Utilize resources and tools to accurately respond to customer inquiries
- Protect customers' privacy and reassure them with empathy and professionalism
- Be the customers' go-to person by being there, on time, ready to help them via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions
- Check to ensure that appropriate changes were made to resolve customers' problems
- Deliver prompt and professional customer service for customer inquiries via phone
- Research, prioritize and resolve customer issues in a timely manner
- Calmly attempts to resolve and de-escalate any issues
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Irvine, CA
11.2014 - 12.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Solicit sales of new or additional services or products
CASHIER
Wilco/Hess
Tarboro, NC
11.2011 - 11.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
INVENTORY CONTROL SPECIALIST
Walmart
Greenville, NC
11.2008 - 10.2011
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
Education
HIGH SCHOOL DIPLOMA -
Pitt Community College
Greenville, NC05.2005
Skills
- Clear communication skills
- Patience
- Attentiveness
- Tenacity
Timeline
CITY CARRIER ASSISTANT
USPS
07.2024 - Current
SCHEDULER/RECEPTIONIST
Carenet Health
01.2023 - 07.2024
CUSTOMER BENEFIT ADVISOR
Unum
01.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Alorica
11.2014 - 12.2021
CASHIER
Wilco/Hess
11.2011 - 11.2014
INVENTORY CONTROL SPECIALIST
Walmart
11.2008 - 10.2011
HIGH SCHOOL DIPLOMA -
Pitt Community College
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