DEMETRIO MORGIGNO

Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

• Reliability — Highly Proficient
• September 2019
• Tendency to be dependable and come to work.
• Full results: https://share.indeedassessments.com/share_to_profile/c7277f7d451c4e42b556e97bd7c4e364eed53dc074545cb7
• Verbal Communication — Proficient
• April 2019
• Measures a candidate's ability to effectively convey information when speaking.
• Full results: https://share.indeedassessments.com/share_to_profile/83068585f9ebab78051cc311d4cd0cf5eed53dc074545cb7
• Scheduling Skills — Proficient
• Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
• Full results: https://share.indeedassessments.com/share_to_profile/fe51dbdc643494b9182395f2adf17cbfc
• Customer Focus & Orientation — Proficient
• Measures a candidate's ability to respond to customer situations with sensitivity.
• Full results: https://share.indeedassessments.com/share_to_profile/49125cc5d9b482cea0e2e46f5112d11a
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Monitoring and controlling the movement of EMS units Using computer systems and dispatching equipment to communicate and coordinate activity with EMS and wheelchair units, as well as with other agencies Dispatching peripheral assistance, including transportation requests. Maintaining concise records of all dispatching activities, including unit assignments Monitoring the status of mobile units at the dispatch location Ascertaining the circumstances of the emergency or incident and relaying information to responding units and dispatch supervisors or necessary agency's Determining if additional assistance is needed and calling for additional resources Uses / operates appropriate communications equipment, medical equipment, cleaning equipment, office equipment and tools. Appropriately uses medical equipment such as gurney, airway equipment/airway bag, IV, splints, bandages, and medications in rendering proper emergency medical treatment to patients. Reads road maps, drives vehicles, and accurately discerns street signs and address numbers. Reads medication/prescription labels and directions for usage in quick, accurate, and expedient manner.
• Record medical histories
• Manage phone and written communication
• Basic knowledge of insurance and medical terminology and medical shorthand
• CPR w/AED & Frist Aid Skills
• Billing and Insurance verifications
• Basic clerical and administrative skills
• Working knowledge of Internet Explorer and Microsoft Word with basic knowledge of Microsoft Excel Manage medical and financial records
• The ability to handle people who are distressed, difficult.
• Generating and reviewing applicable reports and checking for accuracy (QA-QI)