Demetrius Hickmon
Fort Lauderdale,FL
Summary
Reliable Managing Partner demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Managing Partner
Beehive Kitchen
Fort Lauderdale, FL
11.2021 - Current
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Made high-quality investing decisions to advance business and increase profits.
- Reviewed daily and overall financials to ensure profitability.
- Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
Manager of Operations
Hooters
Miami, FL
12.2019 - 11.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Reviewed daily and overall financials to ensure profitability.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
General Manager
Zuuk Mediterranean Kitchen
Miami, FL
12.2017 - 10.2019
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Trained, managed and motivated employees to promote professional skill development.
- Multi Unit Operator for 2 yrs
Culinary Manager
Islamorada Fish Company, Bass Pro Shops
Islamorada, FL
08.2015 - 12.2017
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
- Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
- Collaborated with front of house manager to coordinate marketing, special events and menu changes.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
General Manager
Ruby Tuesday
Miami, FL
04.2001 - 06.2015
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Trained, managed and motivated employees to promote professional skill development.
- Multi Unit Operator for 6yrs
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Tampa, FL12.2016
Skills
- Staff development
- Sales Techniques
- Marketing
- Project management
- Monitoring Food Preparation
- Performance Improvement
- Quality Assurance
- Health Code Compliance
- Investigating Complaints
- Managing Deliveries
- Anticipating Problems
- Recruitment and Hiring
- Equipment Maintenance and Repairs
- Training and Onboarding
- Staffing and Sales Reporting
- Fire Safety Regulations
- Problem-Solving
- Money Handling
- Labor and Overhead Cost Estimation
- Relationship Building
Timeline
Managing Partner
Beehive Kitchen
11.2021 - Current
Manager of Operations
Hooters
12.2019 - 11.2021
General Manager
Zuuk Mediterranean Kitchen
12.2017 - 10.2019
Culinary Manager
Islamorada Fish Company, Bass Pro Shops
08.2015 - 12.2017
General Manager
Ruby Tuesday
04.2001 - 06.2015
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater