Demetrius McClain
Tacoma,WA
Summary
Extremely motivated with expertise in designing and managing commission structures to drive performance and sales. Skilled in data analysis, modeling, and team collaboration. Also dedicated to optimizing compensation programs for organizational success.
Overview
18
18
years of professional experience
Work History
Sr Compensation Analyst
PushPay Inc
03.2022 - 06.2024
- Provide financial Analysis on a daily basis to drive strategic business decisions and budgetary goals
- Perform revenue and expense trends and prep commission spreadsheets for all segments
- Build and maintain commission models for all comp structures
- Provide offer letters and compensation documents to HR and executive team for new hires
- Manage monthly and quarterly commission accruals and payments for all sales personnel.
Sr. Compensation Analyst
T-Mobile USA HQ
08.2020 - 03.2022
- Research high value commission escalations for executive leadership
- Analyze data to locate problematic trends and system flaws and propose resolution to internal teams
- Process month-end & Quarter-end lock payout files uploads for T-mobile for Business and Retail Segments
- Liaison between internal Program Managers and partner teams to ensure smooth transition with minimal cross-over into another team's workload
- Assisting my team with complex tickets and issues to resolve within SLA without need for escalation
- Review Documents and Guidelines with Comp Design and help with the amendment process.
Compensation Analyst
T-Mobile USA HQ
08.2018 - 08.2020
- Support monthly validations in our internal Employee Compensation System
- Perform daily validations supporting the T-Mobile for Business Channel
- Lead monthly compensation lock process ensuring that all items are completed in accordance with departmental SOX compliance and controls
- Solve compensation related tickets with SLA.
HR Consultant
T-Mobile USA HQ
05.2017 - 08.2018
- Provides strategic direction and input to business leaders regarding overall people strategies that support the culture, company direction, and the growth needs of the business and its employees
- Work collaboratively with HR support teams to ensure the effective development of transparent, meaningful and accessible leadership training, tools and resources to enable and support employee careers
- Effectively partner with team members and Senior leadership to achieve success in attracting, developing, and training top talent
- Advanced proficiency with HRIS systems: Zendesk, Kronos (TimeKeeping), Workday, Kenexa, Cornerstone, Remedy.
HR Services TMUS Direct
T-Mobile USA HQ
04.2016 - 05.2017
- HR Services Contractor
- Respond to and effectively resolve a high volume of HR related inquiries (i.e
- Payroll, benefits and HR policies) via emails and phones to ensure first call resolution
- Consistently working with departments in HR Operations and partners with company guidelines while staying current on processing procedures
- Exemplify time management navigating through multiple programs simultaneously, documenting procedures to provide accurate information and implementing solutions.
Customer Experience Manager
Driven Products LLC
08.2014 - 11.2015
- Worked on system integration tactics and providing the highest level of customer service
- Escalated contact for all E-commerce clientele interested in our products and services through various marketplaces
- Trained and led a team of 4 customer experience Reps to support our customer base and fulfill online orders
- Format and update all standard Communication methods and build relationships with all vendors and suppliers
- Operating procedures in compliance with the company's guiding principles
- Respond effectively, document, and record all claims in support of business and relational needs.
Corporate Apple Support Lead
Mobile Technologies Inc
11.2013 - 04.2014
- A primary contact for retailers providing technical assistance for our security systems on all apple products
- A liaison between field technicians and retail managers to effectively schedule and resolve systemic problems within the contracted service level agreement
- Answer incoming national/international calls/emails providing direct support until resolution
- Collect call center data and manage performance metrics/auditing
- Establishing partner relationships with internal and external customers.
Tier II Technical Support Analyst
Boeing Inc
01.2008 - 01.2011
- Provide IT support and addressed a variety of technical issues with all Boeing personnel
- Resolved escalated problems via telephone, online support, email, and remote access repair
- Proficient with installing and troubleshooting all MS applications, Remedy Ticketing system, and server and local network devices.
Payroll Administrator
Paychex INC
01.2006 - 01.2008
- Primarily responsible for maintaining and processing accurate timely exempt/non-exempt payrolls
- Work with small to medium size businesses to key in work hours into the proprietary payroll system
- Checks figures for accuracy and necessary approvals
- Supports the preparation of the biweekly payrolls for salaried employees and the weekly payrolls for hourly associates by ensuring accurate and timely pay data.
Education
B.S Business Management -
George Fox University
Newberg, ORH.S Diploma -
The Bush School
Seattle, WA01.2001
Skills
- SQL
- Highly skilled in [SAP, Kronos,Zendesk,Azure,Salesforce]
- HRIS (Workday, Kronos, Kenexa)
- SaaS Payments & Commission Structure
- Performance management understanding
- Data-driven decision-making
- Survey data interpretation
- Change Management Expertise
- Salary structure design
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
Timeline
Sr Compensation Analyst
PushPay Inc
03.2022 - 06.2024
Sr. Compensation Analyst
T-Mobile USA HQ
08.2020 - 03.2022
Compensation Analyst
T-Mobile USA HQ
08.2018 - 08.2020
HR Consultant
T-Mobile USA HQ
05.2017 - 08.2018
HR Services TMUS Direct
T-Mobile USA HQ
04.2016 - 05.2017
Customer Experience Manager
Driven Products LLC
08.2014 - 11.2015
Corporate Apple Support Lead
Mobile Technologies Inc
11.2013 - 04.2014
Tier II Technical Support Analyst
Boeing Inc
01.2008 - 01.2011
Payroll Administrator
Paychex INC
01.2006 - 01.2008
B.S Business Management -
George Fox University
H.S Diploma -
The Bush School