Demetrius Reid
Customer Service Representative
Virginia Beach,VA
Summary
Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty, increase profitability, and drive business results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Jetro and Restaurant Depot
5 2023 - Current
- Greet customers as they enter the store
- Answer customer questions and assist with requests
- Execute purchases and returns at the cash register while checking for accuracy
- Resolve customer complaints and issues in a timely and professional manner
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Maintenance Technician
Building Blocks Preschool
03.2022 - 07.2022
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Operated varied hand and power tools to complete repairs.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
Sales Associate
Family Dollar
03.2021 - 11.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Mimi's Italian Ice
01.2020 - 04.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stock replenishment and cycle counts, to ensure product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Applied Science - Engineering Technology
Tidewater Community College
Norfolk, VA 05.2001 -
High School Diploma -
Bayside High School
Virginia Beach, VA 05.2001 -
Skills
Customer Service
Teamwork and Collaboration
Inventory Control
Time Management
Multi-tasking strength
Order Processing
Excellent Written and Verbal Communication
Problem-solving skills
Attention to Detail
Display Setup
Meeting deadlines
Stocking and Receiving
Active Listening
Pallet Jack
Warehouse
Timeline
Maintenance Technician
Building Blocks Preschool
03.2022 - 07.2022
Sales Associate
Family Dollar
03.2021 - 11.2021
Sales Associate
Mimi's Italian Ice
01.2020 - 04.2020
Associate of Applied Science - Engineering Technology
Tidewater Community College
05.2001 -
High School Diploma -
Bayside High School
05.2001 -
Sales Associate
Jetro and Restaurant Depot
5 2023 - Current