Demetrius R. Thomas
Yonkers
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Morton's Steakhouse
02.2025 - Current
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation and delivery.
- Trained new servers on menu offerings, service standards, and restaurant protocols.
- Managed table assignments and ensured efficient flow of service during peak hours.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Server / Bartender
Yardhouse
12.2022 - 12.2024
- Deliver exceptional service by greeting guests promptly, taking orders, and ensuring a positive dining experience
- Prepare and serve alcoholic and non-alcoholic beverages according to Yardhouse standards, ensuring consistency and quality
- Maintain an in-depth knowledge of the full menu, including drink specials, food pairings, and ingredients, to assist guests in making informed choices
- Accurately process orders through POS system, ensuring timely and accurate delivery
- Handle cash and credit card transactions, ensuring a balanced cash drawer
- Actively promote specials, new menu items, and upsell drinks to enhance guest experience and boost sales
- Collaborate with kitchen staff, bussers, and fellow servers to ensure efficient service flow
- Ensure cleanliness and organization of bar and dining areas, including restocking supplies and clearing tables
- Address customer complaints professionally, resolving issues to maintain guest satisfaction
- Ensure responsible alcohol service in accordance with laws and regulations
Sales Representative
Opulence Realty
08.2021 - 12.2022
- Consulted with clients to explain reverse mortgage products, eligibility, and benefits
- Generated and qualified leads through calls, emails, and referrals to maintain a robust prospect pipeline
- Delivered personalized presentations to potential clients, addressing concerns and explaining terms
- Built and maintained strong client relationships to foster trust and repeat business
- Managed client documentation, ensuring compliance with federal and state regulations
- Achieved monthly and quarterly sales targets by converting leads into successful applications
Sales Associate / Mobile Expert
T-Mobile
12.2020 - 08.2021
- Consistently exceeded $10,000 in monthly sales, with over $70,000 in total sales
- Produced sales contracts and maintained sales records through data management
- Greeted customers, assessed needs, and provided product recommendations
- Promoted current sales and promotions, ensuring customer satisfaction
- Managed security risks and took active precautions to prevent theft
Server / Bartender
Cheesecake Factory
05.2017 - 03.2020
- Provided high-level customer service, managing card and cash transactions, and monitoring patron behavior
- Maintained cleanliness of the bar and surrounding areas
- Recognized as Employee of the Month for three consecutive months
Delivery Associate
Amazon
04.2017 - 10.2019
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Loaded delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Provided friendly customer service when interacting with clients during deliveries.
- Maintained cleanliness of vehicle interior and exterior.
- Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Education
Major - Liberal Arts / Digital Music
Hostos Community College
Bronx, NY05.2017
Advanced Regents Diploma - Honors
Early College High School
Yonkers, NY05.2014
Skills
- Customer Service
- Communication
- Sales
- Upselling
- Product Knowledge
- Cash Handling
- Financial Management
- Teamwork
- Collaboration
- Time Management
- Multitasking
- Leadership
- Problem-Solving
- Technology
- Systems
- Compliance
- Safety
- Adaptability
- Flexibility
Languages
Spanish
Timeline
Server
Morton's Steakhouse
02.2025 - Current
Server / Bartender
Yardhouse
12.2022 - 12.2024
Sales Representative
Opulence Realty
08.2021 - 12.2022
Sales Associate / Mobile Expert
T-Mobile
12.2020 - 08.2021
Server / Bartender
Cheesecake Factory
05.2017 - 03.2020
Delivery Associate
Amazon
04.2017 - 10.2019
Advanced Regents Diploma - Honors
Early College High School
Major - Liberal Arts / Digital Music
Hostos Community College
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