Demetruis Sandress
Seattle,WA
Summary
Experienced property manager skilled in tenant relations, conflict resolution, and budget management. Demonstrated ability to enhance operational efficiency and maintain compliance with housing regulations.
Overview
19
19
years of professional experience
Work History
Non Profit Property Manager
The Citadel Transition House
Largo, Florida
04.2009 - 10.2023
- Implemented leasing agreements and ensured compliance with housing regulations.
- Managed tenant relations and resolved conflicts effectively.
- Conducted regular property inspections to maintain safety standards.
- Facilitated tenant move-ins and move-outs with thorough documentation.
- Maintained financial records and managed budgets for operational efficiency.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Customer Service Representative
AT&T Wireless
Sacramento, California
04.2005 - 08.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with billing inquiries and account issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved service problems by coordinating with technical teams.
- Educated customers on service features and promotions.
- Provided product information and support for new devices.
- Documented customer interactions in the CRM system accurately.
- Collaborated with team members to enhance customer experience strategies.
Skills
- Property leasing
- Leasing compliance
- Tenant relations
- Financial recordkeeping
- Budget management
- Conflict resolution
- Problem solving
Affiliations
- team building activities, programs for independent living, job training skills, customer service
Timeline
Non Profit Property Manager
The Citadel Transition House
04.2009 - 10.2023
Customer Service Representative
AT&T Wireless
04.2005 - 08.2008