DEMI B. MYERS
Jacksonville,FL
Summary
Motivated and detail-oriented professional with a background in healthcare administration, customer service, team leadership, and military service. Proven ability to onboard and support clients and staff through clear communication, organizational precision, and cross-functional collaboration. Passionate about creating seamless onboarding experiences and driving operational success in a corporate setting.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Brooks Rehabilitation
Jacksonville, FL
08.2024 - Current
- - Delivered high-quality onboarding support by welcoming patients, reviewing intake forms, and verifying insurance coverage
- - Managed patient scheduling and account creation, ensuring a smooth and organized onboarding process
- - Handled multi-line phone systems to assist patients with scheduling and general inquiries
- - Collected copays and maintained accurate financial records in compliance with HIPAA and internal policies
- - Generated and analyzed KPI reports to improve front-desk efficiency and patient throughput
- - Collaborated with healthcare and administrative teams to support seamless patient transitions
Assistant Manager
Massage Envy
Jacksonville, FL
03.2020 - 08.2024
- - Led new hire onboarding and conducted team training on company standards and service protocols
- - Created and maintained staffing schedules and processed payroll efficiently
- - Supported store operations through inventory management, customer service, and sales performance monitoring
- - Participated in operational strategy meetings to align team performance with business goals
- - Fostered a collaborative work culture focused on delivering consistent, high-quality customer experiences
Medical Records Clerk
Naval Hospital Jacksonville
Jacksonville, FL
05.2018 - 01.2020
- - Managed sensitive health records and ensured compliance with federal documentation standards
- - Scheduled patient appointments and guided them through insurance procedures and service intake
- - Organized documentation and responded to medical record requests, supporting healthcare providers in patient onboarding
Night Shift Supervisor
USS Hue City
Mayport, FL
07.2017 - 05.2018
- - Supervised and trained team members on safety, maintenance, and sanitation protocols
- - Conducted onboarding and safety briefings for over 350 personnel to ensure preparedness and compliance
- - Maintained ship readiness through strong coordination and leadership under high-pressure conditions
Education
Bachelor of Science - Business Management
Jacksonville University
Jacksonville, FL04-2024
Bachelor of Science - Marketing
Jacksonville University
Jacksonville, FL04-2024
Skills
- Strong organization
- Conflict resolution
- Problem-solving
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Records maintenance
Timeline
Patient Services Coordinator
Brooks Rehabilitation
08.2024 - Current
Assistant Manager
Massage Envy
03.2020 - 08.2024
Medical Records Clerk
Naval Hospital Jacksonville
05.2018 - 01.2020
Night Shift Supervisor
USS Hue City
07.2017 - 05.2018
Bachelor of Science - Business Management
Jacksonville University
Bachelor of Science - Marketing
Jacksonville University