Demi Dye

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Collaborated with team members to achieve monthly sales targets.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Supported bartenders with essential tasks, resulting in more efficient bar operations.

• Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
• Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
• Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
• Assisted in setting up and breaking down bar area for special events.
• Checked ID cards and verified bar guests were of legal age.
• Provided attentive service and proactively assessed guest needs.